Senior Manager, Product Management - Credit Bureau Disputes Lead
About The Position
Product Management at Capital One is a booming, vibrant craft that requires reimagining the status quo, finding value creation opportunities, and driving innovative and sustainable customer experiences through technology. We believe our portfolio of businesses and investments in growth and transformation will result in a company with the scale, brand, capabilities, talent, and values to succeed as the digital revolution transforms our society and our industry. About the Role The Card Credit Bureau Services team is embarking on a multi-year journey to re-imagine Credit Bureau Reporting and Disputes. This role will be responsible for leading tech teams that are actively building out our end-state experience for Credit Bureau disputes and will have the opportunity to work with multiple aspects of the Card Business, while solving critical problems for our agents and customers. The ideal candidate for the role is someone who: Is excited by / interested in evolving novel technologies like leveraging AI to simplify and automate processes Is comfortable with going deep on data, understanding why its important to our use case and what action it drives Is an integrated problem solving rockstar -- ready to partner with a brilliant team of Process, Tech, Ops and Risk partners, to deliver a bold vision Is a caring, invested, visionary people leader, ready to guide their teams to achieve our bold destination Capital One Product Framework In this role, you’ll be expected to demonstrate proficiency in five key areas which we consider to be the foundation for successful Product management: Human Centered - Obsesses about internal and external customer needs to reimagine and innovate product solutions Business Focused - Delivers game-changing outcomes by focusing on leverage and execution excellence Technology Driven - Leverages technology to deliver innovative and resilient solutions that enable both near term and long term value Integrated Problem Solving - Identifies and resolves complex problems to deliver outcomes while mitigating product risks Transformational Leadership - Leads cross functional teams to solve customer problems and drive organizational alignment
Requirements
- At least 5 years of experience working in Product Management
- A Bachelor's Degree in a quantitative field (Statistics, Economics, Operations Research, Analytics, Mathematics, Computer Science, Computer Engineering, Software Engineering, Mechanical Engineering, Information Systems or a related quantitative field)
- A Master's Degree in a quantitative field (Statistics, Economics, Operations Research, Analytics, Mathematics, Computer Science, Computer Engineering, Software Engineering, Mechanical Engineering, Information Systems or a related quantitative field) or an MBA with a quantitative concentration
Nice To Haves
- Experience translating business strategy and analysis into consumer facing digital products
Responsibilities
- Leading tech teams that are actively building out our end-state experience for Credit Bureau disputes
- Working with multiple aspects of the Card Business, while solving critical problems for our agents and customers
- Leveraging AI to simplify and automate processes
- Going deep on data, understanding why its important to our use case and what action it drives
- Partnering with a brilliant team of Process, Tech, Ops and Risk partners, to deliver a bold vision
- Guiding teams to achieve our bold destination
- Obsessing about internal and external customer needs to reimagine and innovate product solutions
- Delivering game-changing outcomes by focusing on leverage and execution excellence
- Leveraging technology to deliver innovative and resilient solutions that enable both near term and long term value
- Identifying and resolving complex problems to deliver outcomes while mitigating product risks
- Leading cross functional teams to solve customer problems and drive organizational alignment
Benefits
- performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI)
- comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being
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What This Job Offers
Job Type
Full-time
Career Level
Manager
