Senior Manager - Product Development, Speed and Fulfillment

SendCutSend Inc • Reno, NV

3h

About The Position

The Senior Manager - Product Development owns SendCutSend’s speed and fulfillment strategy and is accountable for the roadmap and business outcomes that make order fulfillment faster. The role defines problems, makes scope and timing tradeoffs, and aligns R&D, Engineering, User Research, Marketing, Industrial Design, and Operations to deliver product outcomes. It engages with employees across the organization, from production teams to the CEO, to ensure the product area is world class.

The position owns the strategy, roadmap, and execution for how orders move through SendCutSend’s factory network from “ready to cut” to “shipped.” It focuses on the promise engine, including lead times, ship dates, and customer commitments; the customer-paid Expedite program; and more efficient load balancing across the U.S. network. The role spends time with site leaders and on production floors, and is accountable for ensuring features are used and metrics improve.

The Senior Manager identifies fulfillment bottlenecks and late shipments and defines automated software solutions. They set success metrics before launches, measure outcomes, and rework or discontinue underperforming products. They also mentor product managers, improve decision documentation, and set standards for product thinking. The role includes frequent travel to company facilities and work across office and work-from-home settings.

Requirements

• Deep understanding of scheduling, capacity, and fulfillment on a production floor and how software can automate them.
• Proven ability to bring order to a rapidly scaling operations environment and make systems faster as complexity and volume increase.
• At least 7 years of product or program management experience, including at least 3 years independently owning and scaling a product area.
• Track record of presenting product strategy directly to executive leadership and defending it under scrutiny.
• Demonstrated experience shipping software products end to end, from problem definition through launch, iteration, and measured outcomes.
• Technical fluency to engage credibly with engineers on architecture and implementation tradeoffs, scope alternatives, and estimates.
• Data fluency, including the ability to pull and interrogate data using SQL or an equivalent, define success metrics, and defend decisions with evidence.
• Exceptional written communication skills, including the ability to turn ambiguous problems into narrative documents that drive decisions.

Nice To Haves

• SendCutSend customer.
• Experience in manufacturing, logistics, or other relevant fields involving load balancing.
• Bachelor’s degree in a technical or related field, or equivalent practical experience.
• Experience supporting products through development, production, or launch cycles.

Responsibilities

• Own the strategy, roadmap, and execution for how orders move through the factory network from “ready to cut” to “shipped.”
• Spend time on production floors with site leaders and ensure features are adopted and improve relevant metrics.
• Own the promise engine, including lead times, ship dates, and customer date commitments; make on-time shipping the core metric for the area.
• Own the customer Expedite program, which allows customers to pay more to receive parts faster.
• Develop ways to use the entire network to load-balance orders more efficiently across the U.S.
• Identify where orders get stuck or ship late and define automated solutions through the app.
• Act as a bar raiser during design and engineering reviews of new product creation and launches.
• Define success metrics before launch, instrument for them, and hold the area accountable for results, including reworking or ending underperforming initiatives.
• Align Engineering, Operations, Design, and Research through written reasoning and evidence, resolving ambiguity rather than escalating it.
• Mentor product managers, improve decision documentation, and set the standard for product thinking.
• Perform other related duties as assigned.

Benefits

• Health, vision, and dental insurance.
• 401(k) match up to 4%.
• Paid time off.
• Six company-paid holidays.
• Tuition reimbursement.
• Paid parental leave.
• Short-term disability.
• Safety shoe voucher.
• Employee discounts.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed