Senior Manager, Product Design

Capital One • Plano, TX

1d • Onsite

About The Position

At Capital One, we’re building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We’re succeeding because they’re succeeding. We’re currently seeking a Senior Manager, Product Design to join the Navigator Platform team, which is part of the Experience Design organization. The Capital One Navigator platform is an integrated digital marketplace that bridges the gap between a customer's online car search and their physical dealership experience. As a Senior Manager on the Navigator Platform team, you’ll operate at the intersection of B2B enterprise design and cutting-edge AI innovation. You will combine your craft expertise, business acumen, and strategic influence to elevate experiences that empower dealers to build meaningful relationships with car buyers. Your work will directly impact both dealers and customers through innovations in dealer-to-customer messaging, campaign tools, and conversational AI experiences. Thriving as a versatile design leader and mentor, you will set a high bar for design execution—coaching ICs on pattern discipline and component usage while championing iconic customer experiences. You will serve as an essential cross-functional bridge, uniting product, engineering, and diverse stakeholder groups to resolve complex problems across the Navigator Platform ecosystem. The Experience Design team at Capital One is at the forefront of enriching our customers’ digital and physical experiences and we are passionate about creating memorable, meaningful product experiences that build the Capital One brand with humanity and drive business advantage and innovation. We champion a thriving environment of collaboration, authenticity and healthy critique, in which we honor diversity of thought, create a culture of belonging, and elevate one another. If you’re a creative innovator who embraces an environment where you can experiment, learn, and change banking for good, we’d love to hear from you.

Requirements

• At least 6 years of experience in a Product Design role
• At least 6 years of experience in design and prototyping tools such as Figma
• At least 2 years of experience in a people leadership role

Nice To Haves

• At least 8 years of experience in a Product Design role
• At least 8 years of experience in design and prototyping tools such as Figma
• Experience working with and contributing to an established design system
• Experience collaborating with product, tech and business leaders
• Experience leading design projects or teams
• Experience working in heavily regulated, data heavy problem spaces

Responsibilities

• Demonstrate established expertise in product design, leveraging a variety of skills across interaction, visual and service design; in collaboration with cross-functional partners, help to oversee and optimize the use of appropriate tools, platforms, frameworks and design systems and work with your team to develop artifacts that may include vision stories, journey maps, blueprints, high-fidelity designs and prototypes.
• Reinforce a positive and inclusive team environment, set goals aligned to broader portfolio strategy, manage stakeholders, remove barriers and train and develop designers who are empowered to reach their potential and enabled to help the business to achieve its goals.
• Shape product direction and outcomes by leveraging deep design expertise, user insights, and an understanding of the business. You'll drive alignment across product, tech, and business partners, ensuring user needs are central to our overall strategy and enabling bold, innovative solutions to complex problems.
• Advocate for human-centered methodologies that align customer needs and business goals by applying data, research insights, design expertise and a mature perspective to problem-solving across the portfolio.
• Demonstrate strong knowledge of products, processes, customers, competitors and broader market trends and use that knowledge to shape how Design should engage (i.e., actively managing the portfolio, pivoting, redirecting and broadening and narrowing scope, as needed).
• Own the problem-solving approach (issue, impact, resolution) and apply good judgment when exploring alternatives and balancing competing interests or priorities, leveraging leadership for input and alignment. Bring exceptional creativity to exploring a solution space.
• Engage partner expertise and perspectives from across the organization to support workstream projects and identify the people needed to move the work forward, embracing compromise to solve strategic challenges and deliver the best results.
• Present work across levels and job functions, modeling a strategic human-centered approach that integrates design frameworks, data and research insights to make the complex accessible, influence stakeholders and achieve desired results.

Benefits

• comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being
• performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI)

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed