Senior Manager, Product Design
About The Position
Clio is seeking a Senior Manager, Product Design to lead design for its Fintech team and join its growing Product Design organization. The role is open to candidates across the United States and Canada, excluding Quebec, with a preference for Toronto. Employees located near the Burnaby, Calgary, or Toronto hubs are expected to work in the office at least twice per week on designated Anchor Days. The role includes occasional travel, averaging approximately six trips per year, and is a backfill for an existing position. The Senior Manager will lead a team of 4–5 product designers responsible for payments, billing and invoicing, and timekeeping. Reporting to the Product Design Director, this person will set design strategy and guide execution from discovery and opportunity framing through launch and iteration. The role partners closely with Product and Engineering to establish vision, align teams, coach designers, and improve the quality and impact of their work. A key focus is making financial workflows faster, simpler, and more automated for law firms, including bringing automation and AI into timekeeping. Clio's Fintech team serves law firms ranging from solo practitioners to mid-market firms. Its work supports how firms track time, bill for work, and collect payments, helping legal professionals spend less time managing invoices and more time serving clients. The design leader will build an understanding of these customers' workflows and constraints and help create coherent, accessible experiences across connected products.
Requirements
- 10+ years of Product Design experience.
- 3+ years managing and developing other designers.
- Experience designing fintech products such as payments, billing, or invoicing, with a strong understanding of how money moves for businesses.
- Experience designing complex B2B products; small to mid-market customer experience is particularly relevant.
- Strong UX craft and execution, including leading vision work, solving complex interaction problems, and modeling high-quality design.
- Strong understanding of AI product design, including guiding teams in safe, trustworthy, and transparent human-in-the-loop AI experiences.
- Systems thinking and a platform mindset, with the ability to drive scalable experiences across customer segments and interconnected products.
- Fluency with modern design, prototyping, and AI tools, such as Claude, Figma, and Cursor.
- Experience with accessibility standards such as WCAG.
Responsibilities
- Define and drive the design vision for payments, billing and invoicing, and timekeeping, helping customers get paid faster and shaping the portfolio's expansion.
- Partner with design leads across Clio to make timekeeping, billing, and payments feel native to the platform.
- Guide the team in automating timekeeping and incorporating AI into financial workflows, designing trustworthy, transparent, appropriately controlled human-in-the-loop experiences.
- Lead and coach product designers through end-to-end work, from opportunity framing through execution, launch, and iteration.
- Hire and develop the team through feedback and career development, building designers' confidence and capabilities.
- Partner with Product and Engineering leaders across multiple teams to define portfolio strategy, success metrics, and high-leverage priorities grounded in customer insight and business outcomes.
- Surface trade-offs early and drive clear decisions that maintain team momentum.
- Build a deep understanding of how solo to mid-market firms manage their finances and ensure design reflects real workflows, constraints, and the realities of legal practice.
- Set expectations, coach design craft, and reinforce standards for usability, accessibility, and coherence across financial experiences.
Benefits
- Competitive, equitable salary.
- Top-tier health benefits.
- Dental insurance.
- Vision insurance.
- Hybrid work environment.
- Flexible time off policy, with an encouraged 20 days off per year.
- $2,000 annual counseling benefit.
- RRSP matching.
- RESP contribution.
- Clioversary recognition program with special acknowledgement at 3, 5, 7, and 10 years.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
