Senior Manager, Product Design – Core Experience

Stitch Fix

23h•$147,800 - $246,000

About The Position

The Core Experience Product Design team is responsible for shaping the end-to-end customer experience across Stitch Fix's most important product journeys—from shopping and styling to incentives, content, and other foundational client experiences. As the Senior Manager, Product Design, you'll lead a team of Product Designers, partnering closely with Product, Engineering, Research, and Data Science to define product strategy, deliver exceptional customer experiences, and build a high-performing design organization. In this role, you'll balance strategic leadership with hands-on execution, helping teams navigate ambiguity, solve complex customer problems, and bring thoughtful, measurable experiences to market. You'll invest deeply in developing designers, strengthening cross-functional partnerships, and evolving the design practices, processes, and technologies that enable teams to deliver high-quality work at scale.

Requirements

Bachelor's degree in Design, Human-Computer Interaction, Psychology, or a related field, or equivalent practical experience.
8+ years of experience in Product Design, UX, or a related discipline, including 3+ years of experience leading and developing Product Design teams.
Demonstrated experience partnering closely with Product Management, Engineering, Research, and cross-functional stakeholders to define strategy and deliver customer-centric digital products.
Experience leading teams through ambiguity, balancing long-term strategic thinking with day-to-day execution, and delivering measurable business and customer outcomes.
Strong understanding of product design principles, interaction design, systems thinking, user-centered design, and modern product development practices.
Experience using customer insights, qualitative and quantitative data, and AI-powered tools such as ChatGPT, GitHub Copilot, or similar technologies to improve team effectiveness and product outcomes.
Excellent communication, stakeholder management, coaching, and organizational leadership skills, with the ability to influence across functions and levels.

Nice To Haves

Experience leading design teams in e-commerce, retail technology, marketplace, or other customer-facing digital product organizations.
Experience scaling design systems, design operations, or cross-functional product development processes.
Familiarity with experimentation, personalization, or data-informed product development.
Experience leading organizational change, building high-performing teams, and mentoring emerging design leaders.
Curiosity about emerging AI capabilities and experience helping teams adopt new technologies to improve design workflows and customer experiences.

Responsibilities

Lead and develop a team of Product Designers by providing coaching, mentorship, performance feedback, and clear direction while fostering an inclusive, high-performing team culture.
Partner with Product, Engineering, Research, Data Science, and business stakeholders to shape product strategy, influence roadmap priorities, and align teams around customer and business outcomes.
Guide the design and delivery of intuitive, cohesive customer experiences by helping teams navigate ambiguity, frame complex problems, and translate strategy into high-quality product solutions.
Champion design excellence by elevating product thinking, interaction design, systems thinking, and customer-centered decision-making while continuously improving design processes, planning, critiques, and collaboration.
Drive operational excellence by using data, customer insights, AI-powered capabilities, and emerging technologies to improve decision-making, increase team efficiency, and strengthen the overall product development process.