Senior Manager, Product Data Operations | Gestionnaire Senior, Operations des Donnees Produit

RTX•Longueuil, QC

2d•Onsite

About The Position

We are the team redefining how in-service engines Product Data is managed, governed, and trusted across the organization. In our department, we set the standards, drive the processes, and build the capabilities that ensure every engine, aircraft, and part event is accurately captured, validated, and maintained in our systems. Our work is at the heart of data excellence: the data we manage not only drives critical customer service decisions but also fuels engine reliability analysis, maintenance strategies, and key business insights on an aftermarket scale. We are on a transformation journey that will have a significant impact on how data flows across our operations, and customer commitments. This is a unique opportunity to lead a high-performing team, shape the future of Product Data operations, and leave your mark on the way we deliver trusted, quality data at P&WC. Join a dynamic, forward-thinking team where technical rigor, continuous improvement, and a passion for data excellence are not just valued, they are the standard.

Requirements

Bachelor’s degree in Engineering, Information Systems, Business, or related field; Master’s degree preferred.
10+ years of experience in master data management, data governance, or data quality roles within manufacturing or regulated environments.
Strong experience managing serialized product data across ERP, MRO, and CRM systems.
Proven ability to lead offshore teams
Experience in operating model transformation resulting from digital transformation
Proven ability to drive enterprise-scale data quality improvements.
Experience in aerospace engine aftermarket, MRO, or fleet product management.
Familiarity with data governance frameworks, MDM platforms, and data quality tooling.
Experience with data lake and warehouse solutions, driving scalable pipelines, data strategy
Experience supporting audits, regulatory compliance, and customer data obligations.
This position is part of a French-speaking work environment, it requires a very good knowledge of English to read and understand, on a daily basis, documentation and technical terms that may emanate from international organizations, as well as to write and communicate in English with customers, suppliers or international colleagues.

Responsibilities

Accountable for overall performance of Product Data, ensuring SLAs, data quality KPIs, and business expectations are met
Define Product Data standards, quality rules, and reference structures, ensuring completeness, accuracy, and consistency across ERP, MRO, CRM, and downstream systems.
Monitor and hold data providers accountable, driving root cause analysis and corrective actions for recurring and systemic data issues.
Lead structured investigations into product data discrepancies originating from multiple sources, resolving complex issues that impact aftermarket execution, customer commitments, and financial accuracy.
Ensure full traceability, documentation, and governance of all product master data changes, keeping data audit-ready and compliant with contractual and regulatory requirements.
Coach offshore managers for Product Data to ensure alignment and efficiency
Work closely with the Transformation Manager to continuously improve and refine the operating model of the team as numerous digital transformations will impact certain roles.
Foster a strong data ownership culture by defining clear roles, responsibilities, and performance expectations, while driving continuous improvement across the team.
Serve as the senior point of accountability for Product Data within the aftermarket organization, partnering closely with MRO Operations, Finance, Customer Support, Engineering, and IT to ensure trusted and reliable product data.