Senior Manager, Process Redesign & Modernization

Scotiabank • Toronto, ON

1d • Onsite

About The Position

As the Senior Manager, Process Redesign and Modernization, you will identify and lead continuous improvement initiatives across end-to-end processes by leveraging operational insights, root cause analysis, and performance metrics to drive measurable gains in efficiency, scalability, and client/employee experience. This role contributes to the overall success of Scotia Wealth Management (SWM) globally by ensuring specific individual goals, plans, and initiatives are executed & delivered in support of the team’s business strategies and objectives, ensuring all activities conducted are compliant with governing regulations, internal policies, and procedures.

Requirements

• A University degree in Business, Finance, Economics, Operations Management, or a related discipline (MBA or relevant postgraduate education is an asset)
• 5+ years of relevant experience in financial services, wealth management, or banking operations, with exposure to large-scale transformation, process improvement, or strategic initiatives
• Deep knowledge of Scotia Wealth Management (SWM) or comparable wealth platforms, including advisory models, client segments, product offerings, and end-to-end client journeys (onboarding, account maintenance, trading, servicing, estates)
• Strong understanding of wealth management operating environments, including regulatory and compliance requirements (e.g., KYC, AML, suitability), risk frameworks, and governance practices
• Proven experience working within or alongside operations teams, front office (advisors), and control/support functions (Compliance, Risk, Technology), with a strong understanding of how these groups interact
• Hands-on experience with process design, re-engineering, or continuous improvement methodologies (e.g., Lean, Six Sigma, journey mapping, target operating model design)
• Proficiency in Microsoft Office tools (Excel, PowerPoint, Visio), with a demonstrated ability to build data-driven analyses and dashboards (Excel), develop executive-ready presentations (PowerPoint), & create process maps and workflows (Visio)
• The ability to manage competing priorities in a fast-paced, matrixed financial services environment, balancing strategic initiatives with day-to-day operational demands
• Experience leading or supporting strategic initiatives within wealth or banking, including business case development, stakeholder alignment, and implementation execution
• Strong stakeholder management and influencing skills, with experience engaging senior leaders across wealth, operations, and technology to drive alignment and outcomes
• A proven ability to lead and mobilize cross-functional teams, ideally within complex, multi-business line environments
• Demonstrated ability to challenge legacy processes within financial services environments, bringing forward innovative, yet practical and compliant solutions
• Strong analytical and problem-solving skills, with experience leveraging operational data, client insights, and performance metrics to identify opportunities and drive decisions

Nice To Haves

• MBA or relevant postgraduate education is an asset

Responsibilities

• Identify and implement continuous improvement opportunities to streamline end-to-end processes, enhancing client and employee experiences
• Develop strategic recommendations and target-state designs by conducting research, analyzing data, challenging existing models, and presenting actionable insights
• Collaborate with businesses and control/support partners to identify and execute process improvements across key journeys
• Lead cross-functional teams to implement process enhancements, oversee project management documentation, communication, and training efforts
• Work across Business Lines to eliminate risks and barriers that may impact project success

What This Job Offers

• Job Type: Full-time
• Career Level: Senior