Senior Manager, Process Performance and Quality Control (Remote)

RTX•East Hartford, CT

2d•Remote

About The Position

At RTX, the world largest aerospace and defense company, 185,000 great minds are united by purpose and inspired to make a difference solving the world’s most complex problems. With our three market leading businesses, world-class operations and investments in research and development, we offer capabilities and opportunity no one else can. Together, we push the boundaries of known science and find new ways to connect and protect our world. Pratt & Whitney is a world leader in the design, manufacture and service of aircraft engines and auxiliary power systems and has been revolutionizing modern flight for over 100 years. Join us and help shape the future of aerospace and defense. We have an exciting REMOTE work opportunity for a Senior Manager, Process Performance and Quality Control! The Process Performance and Quality Control (PPQC) team plays a pivotal role in ensuring compliance across the pillars of Pratt & Whitney’s Global Trade (GT) program. Supporting the Global Trade Requirements Management (GTRM) organization, the PPQC team develops meaningful metrics and audit processes that focus on the foundational areas of GT, including export authorizations, export classifications, and Harmonized Tariff Schedule (HTS) classifications. This position will assume leadership of the PPQC team, creating sustainable processes that transform data insights into informed actions that mitigate risk and improve efficiency. The candidate will work closely with GTRM pillar leads to identify areas of risk, develop Key Performance Indicators (KPI), and establish appropriate audit procedures that ensure the integrity of these metrics. Reporting to the Associate Director for Authorizations Management, the position will play a prominent role in maturing key elements of the authorization compliance pillar, including strengthening processes and further developing controls that enhance visibility and compliance across the function. Additionally, the position will support several processes that further underpin the success of Pratt & Whitney’s GT program, including managing Alternate Means of Compliance (AMOC) and Requests for Interpretation (RFI). The role will also partner with leadership to drive alignment and improved communication across the broader GTRM organization.

Requirements

Bachelor’s degree and 10+ years of global trade or data analytics experience; OR an Advanced Degree and 7+ years of global trade or data analytics experience
Demonstrated success managing continuous improvement projects based on data-driven insights

Nice To Haves

Experience with data visualization tools (e.g., Power BI, Qlik)
Experience with navigating and integrating data from disparate sources (e.g., SQL, Databricks, Access)
Understanding of the fundamentals of a GT compliance program for a globally operating company
Knowledge of and experience implementing best practices for managing, visualizing, and applying statistical analyses to large sets of data
Prior experience working within relevant areas of GT compliance (e.g., export authorizations, export classifications, HTS classifications)

Responsibilities

Cross-functional partnership with GTRM pillar leads to identify relevant KPIs, including development of robust audit procedures to ensure data integrity
Develop and sustain intuitive data dashboards that translate metrics into clear insights, enabling stakeholders to act on areas of risk and responsibility
Collaborate with pillar leads and teams to identify corrective actions, leveraging the portfolio of data to monitor effectiveness of these measures
Publish robust standard procedures for managing KPI portfolio, with a focus on accuracy, executability, and repeatability
Manage, strengthen, and develop processes and tools providing visibility and compliance across the authorizations management function
Manage processes and tools for AMOCs and RFIs, ensuring completeness of requests and partnering with RTX Corporate to identify and implement standardization initiatives