Manager, Quality and Process Control

Stellantis Financial Services • Houston, TX

6d • Onsite

About The Position

The Manager, Quality and Process Control is responsible for leading quality assurance, training, process documentation, and operational readiness activities across the Titles, Collateral, and Post Funding departments. This role oversees the Quality Control and workflow Analyst teams and serves as the primary owner of departmental training programs, standard operating procedures (SOPs), workflow documentation, audit reporting, and user acceptance testing (UAT) for new systems and processes. The Manager ensures operational consistency, compliance, and continuous improvement by maintaining accurate documentation, monitoring quality standards, facilitating employee development, and providing oversight for projects impacting Titles, Collateral, and Post Funding operations.

Requirements

• Minimum 5 years of experience in title administration, collateral management, post funding operations, quality control, training, or related financial services operations.
• Minimum 3 years of leadership experience managing teams, projects, training programs, quality assurance functions, or operational initiatives.
• Experience creating and maintaining process documentation, SOPs, training materials, audit programs, and operational reporting.
• High school diploma and or/GED.
• Quality Control, Auditing & Root Cause Analysis
• Training Development & Process Documentation
• Project Management & User Acceptance Testing (UAT)
• Operational Excellence & Continuous Improvement
• Communication, Organization & Stakeholder Management
• Must have reliable transportation and live within a commutable distance to one of the following cities: Houston, TX
• An applicant must be authorized to work in the United States to be eligible for this position.
• Candidates must possess authorization to work in the United States.

Nice To Haves

• Bachelor's degree in Business Administration, Finance, Operations Management, or related field preferred; equivalent combination of education and experience may be considered.

Responsibilities

• Leads the Quality Control team and oversees monthly audits of Titles, Collateral, and Post Funding functions to ensure compliance, quality, and adherence to established procedures.
• Develop, maintain, and deliver training programs, training materials, SOPs, job aids, and workflow documentation for all Titles, Collateral, and Post Funding team members.
• Analyze audit results, identify trends and improvement opportunities, and publish quality control findings and recommendations to leadership.
• Partner with operational leaders to implement corrective actions, process improvements, and quality enhancement initiatives.
• Coordinate and perform user acceptance testing (UAT) for new systems, technology enhancements, workflows, and operational processes.
• Provide project oversight and operational support for new technologies, process changes, and strategic initiatives impacting Titles, Collateral, and Post Funding operations.
• Drive continuous improvement efforts that enhance operational consistency, employee readiness, efficiency, and customer outcomes.
• Assist with the oversight of day-to-day Titles, Collateral and Post Funding operations as needed.
• Perform other ad hoc duties as assigned.
• Perform the above-referenced essential duties and responsibilities as well as assist in directing the work of employees assigned to the department by leading and overseeing their day-to-day activities and work schedules and by providing work-related guidance to Titles team in accordance with the Company’s policies and procedures.

Benefits

• The policy of SFS to comply with all applicable employment laws and regulations and to provide equal opportunity for all qualified persons and to not discriminate against any employee or applicant for employment because of race, color, religion, sex, age, national origin, disability, pregnancy, sexual orientation, veteran status, gender identity or expression, change of sex, and/or transgender status or any protected status.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED