Senior Manager, Process Management - Capital One Shopping (Remote Eligible)

Capital One • McLean, VA

5d • $149,000 - $204,100 • Remote

About The Position

We are seeking a highly-talented and adaptable Senior Manager of Process Management to join the Capital One Shopping team, with a focus on scalable process enhancements and international expansion. The ideal candidate will have a passion for process development and problem solving. The role will encompass a variety of areas and activities, including process development and risk management, control creation and testing and reporting/communications. You will create and modify processes while collaborating with smart and passionate leaders to influence results that have a direct impact on the company’s bottom line. You will educate and gain buy-in from key stakeholders concerning the utilization of process to ensure appropriate execution each time. Strong analytical skills, attention to detail, and the ability to adapt to a dynamic environment are essential to succeeding in this role. We’re looking for a candidate who works well in the midst of rapid change and growth - flexibility, positive attitude, and strong communication skills are a must. We believe that if we take care of our team, our team will take care of our customers. We strive to create opportunities for development and want to use our experience of scaling consumer companies to support your career growth. We value honesty and open debate, and have built our culture around a simple proposition - we solve hard problems so we can create delightful experiences for customers.

Requirements

• Bachelor's Degree or Military experience
• At least 2 years of experience in Process management
• At least 2 years of experience in Project management
• At least 2 years of experience in Relationship management

Nice To Haves

• Master’s Degree in Business Management, Process Management, Project Management, Risk Management, Communications, Computer Science or Information Systems
• At least 5 years of experience in Process management
• At least 5 years of experience in Project management
• At least 5 years of experience in Relationship management

Responsibilities

• Influence, manage, and own process management activities required of Shopping including PLA/PRA assessments, process and control creation and validation, audit activities, etc.
• Serve as well-managed lead for Shopping’s adherence to email governance, sanctions processes, external data sharing, and script governance.
• Support Shopping’s well-managed agenda by leading risk assessments, problem solving to remediate issues, create efficiencies, and reduce risk
• Documenting risks, results, and issues and working with internal partners on remediation plans
• Partnering with Shopping team leads and enterprise partners, to ensure clear communication of project requirements
• Serve as point of contact for risk and audit partners
• Providing subject matter expertise on processes when representing the department in projects and other meetings
• Collaborate with Shopping team to advise on risk, process, and data management requirements and process for new intent, initiatives, and Enterprise requests
• Apply sound inquiry and analysis to make recommendations and decisions
• Be intellectually curious to question the obvious, explore options, and develop alternatives

Benefits

• performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI)
• comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being

What This Job Offers

• Job Type: Full-time
• Career Level: Senior