Senior Manager, Process Excellence

CVS Health•Hartford, CT

2d•$75,400 - $182,549

About The Position

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. Position Summary As the Process Excellence - Senior Manager, you’ll be responsible for leading strategic, cross-functional initiatives that improve operational efficiency, enhance customer experience, reduce costs, and streamline end-to-end processes. You will provides both strategic direction and hands-on leadership, managing a team of process improvement professionals and partnering closely with business leaders to drive measurable, sustainable results. As an ideal candidate you’ll be a strong people leader, systems thinker, and change champion capable of influencing at all levels of the organization.

Requirements

Lean Six Sigma Green Belt.
7+ years of experience in process improvement or related field.
3+ years of people leadership experience.

Nice To Haves

Lean Six Sigma Black Belt.
Experience in healthcare, retail, pharmacy, or regulated industries.
Familiarity with automation and process mapping tools.
Experience with large-scale change management.

Responsibilities

Lead, mentor, and develop a team of process improvement analysts/managers.
Build a high-performing team culture focused on collaboration and continuous improvement.
Allocate resources effectively to ensure timely delivery of project commitments.
Develop and execute a multi-year process improvement roadmap aligned to organizational priorities.
Identify operational inefficiencies and opportunities to streamline processes.
Use data and analytics to quantify impacts and support decision-making.
Lead large cross-functional projects using structured improvement methodologies.
Oversee project scoping, charter development, and stakeholder alignment.
Ensure projects deliver measurable outcomes in cost savings, quality, and customer experience.
Partner with senior leaders to understand business needs.
Communicate project progress, risks, and results to executive stakeholders.
Drive change management efforts to ensure adoption.
Maintain process documentation, SOPs, and controls.
Track and report KPI performance and benefits realization.
Ensure alignment with compliance and regulatory requirements.