Senior Manager, Process Engineering

CIBC • Toronto, ON

7d • Hybrid

About The Position

As part of the Enterprise Anti-Money Laundering (EAML) group, you will support our strategic journey toward realizing our vision of becoming a leading Anti-Money Laundering, Anti-Terrorist Financing, and Sanctions Program—safeguarding our clients’ ambitions. Guided by the principles of client focus, business innovation, and process simplification, you will leverage your process engineering expertise to lead EAML process improvement initiatives. Your responsibilities will include analyzing, planning, developing, testing, and implementing these initiatives. Additionally, you will provide consultation on process designs for EAML projects with significant process components. As an advocate for continuous improvement and simplification across the business, you will recommend enhancements to the EAML Leadership team by seeking input from users, conducting proactive research, and collaborating closely with stakeholders to identify new requirements that improve AML systems and processes. At CIBC we enable the work environment most optimal for you to thrive in your role. You’ll have the flexibility to manage your work activities within a hybrid work arrangement where you’ll spend 2-3 days per week on-site, while other days will be remote.

Requirements

• At least 5 years of hands-on experience leading process engineering/process improvement initiatives, preferably in financial services or regulatory environments.
• Mastery of Lean Six Sigma methodologies, with Green Belt or higher certification required.
• Knowledge of AML regulations, practices, and economic sanctions.
• Proficient in statistical analysis and Lean Six Sigma tools/software (e.g., Minitab, Visio, Excel, Power BI, Python).
• Solid judgment and problem-solving skills to provide input and advice to senior management.
• Critical thinking skills inform your decision-making.
• Thrive when empowered to take the lead, go above and beyond, and deliver results.
• Bring your real self to work and you live our values – trust, teamwork, and accountability.

Nice To Haves

• Similar knowledge and/or experience related to regulatory compliance is considered an asset.
• Experience with AI enablement, and automation tools is an asset.

Responsibilities

• Utilizing process engineering and project management methodologies (including DMAIC and Kaizen), you will conduct process assessments to identify improvement opportunities and waste.
• Use advanced statistical analysis and data-driven problem solving to identify and address root causes of inefficiencies.
• Recommend solutions that positively impact productivity, and develop control plans to measure the effects of implemented changes.
• Plan, track, and assess final impacts where applicable, using project plans, process maps, time studies, impact analysis, and recommendations.
• Apply foundational project management practices in your initiatives, including tracking progress, managing deliverables, and measuring key performance indicators (KPIs) to ensure the success and sustainability of process improvements.
• Demonstrate consistent project tracking and delivery with minimal variation.
• Assess and quantify the potential impact of process and automation initiatives, prioritize projects based on business value, and ensure efficient resource utilization.
• Leverage skills in process re-engineering, data analytics, and intelligent automation to design and deliver robust solutions.
• Evaluate, assess, and support process owners in achieving and realizing the anticipated benefits of process improvement initiatives, including improvements in process speed, risk mitigation, compliance adherence, and capacity creation.
• Take accountability and ownership of leading critical AML business process improvement initiatives from initiation through to closure.
• Manage stakeholder adoption and change management associated with these deliverables while ensuring governance and compliance requirements are met.
• Ensure clear, comprehensive documentation and progress reports for all initiatives are produced and maintained.
• Consolidate and provide clear and concise communication to the Senior Leadership team regarding process improvement initiatives.
• Utilizing strong verbal and written communication skills, you will articulate analysis and recommendations effectively.
• Help internal partners make informed decisions about the development of programs, products, and services.
• Building relationships and demonstrating effective stakeholder management will be key.
• Coordinate efforts across functional teams and possess excellent communication and interpersonal skills, enabling you to interact with all levels of the organization.
• Thrive in an evolving, matrixed environment and remain flexible with shifting priorities.
• Incorporate modern interaction and design concepts, simplifying complex processes and interactions to enhance user experience, deliver quality solutions, and ensure efficient delivery.

Benefits

• competitive salary
• incentive pay
• banking benefits
• a benefits program
• defined benefit pension plan
• an employee share purchase plan
• a vacation offering
• wellbeing support
• MomentMakers, our social, points-based recognition program
• Purpose Day; a paid day off dedicated for you to use to invest in your growth and development

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed