Senior Manager Portfolio, Objectives & Key Results and Readiness - Emory Health Plan

Emory • Atlanta, GA

50d • Onsite

About The Position

Emory Health Plan is establishing a next-generation transformation office, the Enterprise Transformation & Insights Office (ETO), to fundamentally redesign how 66,000 beneficiaries access care, experience wellness, and navigate the healthcare system. This role will build and manage the portfolio layer of the ETO operating system, including the OKR portfolio dashboard, prioritization framework, innovation pipeline, business case and value realization discipline, and governance. It is a high-visibility position for a data-driven practitioner who will serve as the central point of contact for portfolio status, value, progress, and organizational readiness, interfacing with senior leaders, workstream owners, clinical operations, IT, analytics, and external partners.

Requirements

• Bachelor's degree in Industrial & Systems Engineering, Business Administration, Healthcare Management, or related field.
• 8+ years of progressive experience in healthcare transformation, strategy execution, management consulting, or health plan operations.
• Required Power BI portfolio dashboarding, including data model design, DAX measures, and refresh management.
• Advanced Excel and PowerPoint proficiency.
• Working fluency in Microsoft 365 stack (SharePoint, Power Automate, Forms, Planner or Project).
• Proficiency with process mapping and visual collaboration tools (Miro, Lucidchart, Visio, or equivalent).
• Fluency in Agile, Lean, Design Thinking, Systems Engineering, and Program Management frameworks.
• Familiarity with healthcare data environments (claims, eligibility, clinical, pharmacy data).
• Sufficient command of claims data to interrogate a savings claim independently.
• Executive-level communication skills, able to distill portfolio complexity into defensible narratives for C-suite and Board audiences.
• Sophisticated stakeholder management skills, building trust across clinical, operational, IT, and finance functions.
• Strategic systems thinking, connecting initiative-level work to enterprise outcomes.
• Willingness to hold the line on evidence.
• Comfortable delivering difficult news regarding benefit realization and proposing remedies.
• Bias toward action balanced with disciplined governance instincts.
• Coaching and mentoring capabilities to elevate team capability and build transformation literacy.

Nice To Haves

• SQL or comparable query capability.
• Python or R proficiency.
• Working knowledge of AI and machine learning application in health plan contexts, and of responsible AI governance.

Responsibilities

• Stand up and own the EHP OKR portfolio dashboard, serving as the single source of truth for portfolio status at the executive level.
• Build and administer the prioritization framework for the ETO operating system, including scoring criteria, intake thresholds, sequencing logic, and decision rights.
• Translate enterprise OKRs into initiative-level measures, ensuring every funded effort traces to an anchor OKR with a named owner and defined evidence standard.
• Run capacity and demand analysis across the portfolio, surfacing over-commitment and presenting trade-off options.
• Establish data discipline for the dashboard, including refresh cadence, source-of-record definitions, and quality checks.
• Build the intake and pipeline process for new capabilities and initiatives, managing submission, triage, scoring, staging, and disposition.
• Own RAID discipline (risks, assumptions, issues, dependencies) across the portfolio, including register design, escalation thresholds, and routine management.
• Design and operate huddle boards and workflow management for the ETO.
• Maintain the enterprise capability roadmap, identifying current capabilities, future needs, and the sequenced build to close gaps.
• Partner with IT, analytics, and enterprise architecture to ensure pipeline decisions reflect platform capacity, data availability, and technical dependencies.
• Own value realization tracking for consulting-supported initiatives and vendor business cases, validating projected savings against actual EHP claims data.
• Set the business case standard for the ETO, defining required inputs, documented assumptions, sensitivity ranges, and benefit dependency maps.
• Run initiative quality (IQ) reviews at defined gates, testing scope integrity, benefit logic, and operational capacity for sustained change.
• Report value capture to executive and Board audiences, comparing realized versus planned benefits with supporting claims-level evidence.
• Drive the weekly OKR Sync and monthly ETO governance cadence, owning agenda, pre-reads, decision logs, and action follow-through.
• Lead business readiness assessments at phase gates, including Open Enrollment and go-live, with defined criteria and clear go/no-go recommendations.
• Run assigned consulting engagements, ETO initiatives, and OKRs from scoping through close.
• Maintain the portfolio reporting stack for executive, Board, workstream, and Open Enrollment forums.
• Drive adoption of the ETO operating system and readiness of operations receiving portfolio change.
• Own the communications architecture for the portfolio, defining reporting content, owners, formats, and cadences.
• Build and run the change network within the portfolio, ensuring initiative owners and readiness leads integrate ETO standards into their work.
• Conduct change impact and readiness analysis across people, process, and technology for portfolio initiatives.
• Convert findings into enablement plans owned by the receiving operation.
• Apply recognized change management frameworks (Prosci/ADKAR, Kotter) tailored to health plan operations.
• Manage resistance by addressing unreported status, stale RAID entries, unsubstantiated benefit claims, and superficial readiness assessments.
• Escalate patterns of resistance rather than individual incidents.
• Maintain a single, reconciled narrative across all audiences (executives, workstream leads, Board).

Benefits

• Access to C-suite, Board, and enterprise leadership.
• Opportunity to build the portfolio engine for a transformation office from the ground up.
• Work that directly improves health outcomes and care experience.
• Contribution to an integrated health system redesigning care delivery, affordability, and member experience.
• Culture that champions bold thinking, responsible experimentation, and continuous learning.
• Access to leading-edge technology partners, research infrastructure, and academic clinical insight.
• Mentorship and accelerated development for leaders aspiring to senior executive roles.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior