Senior Manager Pool Operations - Aria
About The Position
As a Senior Manager of Pool Operations for Pool Operations at ARIA, you will provide strategic leadership and direction across a dynamic, resort‑style pool environment, overseeing both pool operations and food & beverage service to deliver a seamless, elevated guest experience. You will lead and develop a diverse operations team, driving performance to achieve operational and financial goals while managing labor, budgets, and overall efficiency in a high‑energy outdoor setting. By owning the execution of operational strategy and fostering an engaging, service‑focused team culture, you will ensure exceptional guest satisfaction and memorable experiences that reflect ARIA’s luxury standards. Through strong leadership, attention to detail, and a commitment to excellence, you will help create WOW moments for guests while ensuring all operations align with MGM Resorts policies and procedures.
Requirements
- 2+ Years of Prior Relevant Experience in F&B and Pool Operation or related managerial experience required
- Ability to work varied shifts, to include weekends and holidays required
- Must be 21 years of age or older
Responsibilities
- Works closely with the VP of Food and Beverage and senior leadership to implement strategic initiatives provided by property leadership and the CoE.
- Leads the implementation of policies, operating procedures, training programs, manuals, directives, work schedules, rules and regulations for pool operations.
- Responsible for employee engagement of the pool operations team, utilizing the tools provided through training, coaching, rewards, and development.
- Drives revenue for the area by ensuring cabana/rental rates effectively yield in accordance with strategy.
- Recognizes areas of opportunity for cost containment to surpass budgeted objectives and maximize EBITDA.
- Provides leadership and direction to maintain and improve the guest experience within the pool area, consistent with brand attributes and company service standards.
- Collaborates with other departments to ensure the delivery of exemplary guest service.
- Interviews, selects, trains, supervises, counsels, and coaches the pool team for the efficient operation of the pool department.
- Ensures the pool area operates in accordance with local health and safety guidelines, and that all lifeguards receive the necessary training.
Benefits
- Wellness incentive programs to help you stay healthy physically and mentally
- Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more
- Free meals in our employee dining room
- Free parking on and off shift
- Health & Income Protection benefits (for eligible employees)
- Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
