Operations Manager, Pool & Beach

Coral Casino Beach & Cabana Club•Montecito, CA

7h•$72,000 - $75,000•Onsite

About The Position

Join our team at the Coral Casino Beach & Cabana Club as Operations Manager focused on Pool and Beach areas. Under the supervision of the General Manager, the Operations Manager, Pool will play a crucial role in maintaining the high standards of excellence that our members expect within the pool and beach operations. This role involves leading daily operations, ensuring exceptional service delivery, and managing a diverse team to provide a seamless and luxurious experience. The ideal candidate is a detail-oriented, “hands-on”, proactive leader with a passion for hospitality and a commitment to exceeding member expectations.

Requirements

Two-year college degree or a minimum of three years of related experience.
CPR and First Aid certifications.
Lifeguard certification (required).
Dynamic, outgoing personality; articulate, friendly, punctual, and proactive.
High level of client service, professionalism, and attention to detail.
Excellent verbal communication, organizational, and follow-through skills. Fluency in the English language.
Experienced hospitality professional with a minimum of three years of relevant experience.
Honest, reliable, and demonstrates a passionate commitment to the Club.

Nice To Haves

Lifeguard Instructor certification (preferred).

Responsibilities

Ensure smooth daily operations across all pool and beach departments by leading daily pre-shift communication about daily events, projects and expectations while providing direct oversight on the floor.
Develop and implement operational policies and procedures to enhance efficiency and member satisfaction.
Supervise, train and support the lifeguard team, pool and cabana attendant teams.
Schedule shifts and manage staff rosters to ensure adequate coverage at all times while either personally covering or sourcing coverage for call-outs.
Conduct regular team meetings and in-service lifeguard training sessions to maintain high standards of safety, service and operational efficiency.
Ensure all safety protocols and procedures are strictly followed including updating and constantly looking to improve the property’s Emergency Action Plan.
Conduct regular safety inspections and audits of pool/ beach areas as well as lifesaving equipment.
Regularly review payroll to ensure time punches are accurate and address any irregularities with team members.
Ensure all rules and regulations are enforced for both members and guests consistently across all departments.
Ensure a superior member experience by maintaining high service standards and responding promptly to member inquiries, requests, and concerns.
Develop and implement strategies to personalize services and enhance the overall member experience.
Regularly interact with members to gather feedback and ensure their needs are being met.
Lead, mentor, and manage a team of staff, providing guidance and support to ensure high performance and professional development.
Conduct regular performance evaluations, providing feedback and implementing professional development plans.
Manage the department equipment needs requesting with operational budget in mind, implementing cost-saving measures without compromising service quality.
Oversee inventory management, ensuring adequate supplies and materials are ordered/ requisitioned while controlling costs.
Ensure the club’s facilities are maintained to the highest standards of cleanliness, safety, and functionality through daily walk throughs of the property and working with the Chief Engineer to ensure tasks are assigned and accomplished efficiently.
Implement and enforce safety protocols and emergency procedures to ensure a safe environment for members and staff.
Stay up to date on industry regulations and best practices, making necessary adjustments to club policies.
Identify and implement opportunities for operational improvements to enhance member satisfaction and operational efficiency.
Work closely with other departments (i.e. food and beverage, operations, facility maintenance, etc.) to ensure a cohesive guest experience.
Work collaboratively with counterpart Operations Manager to provide support for other areas within Operations.
Drive operational effectiveness through the implementation of standard operating procedures in line with the requirements as laid out by the General Manager.
Other job duties as assigned.
Ability to manage Member and guest complaints and disputes to a satisfactory resolution.
Ability to work a flexible schedule including days, nights, weekends, and holidays.
Comfortable working in a fast-paced environment.
Must work well in stressful and high-pressure situations.