Forensics and Integrity Services-Crisis and Investigations-PMO Engagement Management-Senior Manager

EY • Atlanta, DC

7d • $113,800 - $295,400

About The Position

EY’s Forensic & Integrity Services practice advises corporate and government clients on complex matters involving crisis management, fact-based and digital investigations, insider threat services, crisis and incident preparedness, and threat intelligence. The Senior Manager, PMO & Engagement Management will help grow and operate the Crisis & Investigations solution by leading engagement management for cyber breach, crisis response, and remediation services.

The role directs multidisciplinary teams, coordinates senior stakeholders, and establishes repeatable governance, mobilization, reporting, escalation, and resource-management processes across multiple client matters. The Senior Manager works across industries with clients’ legal counsel and internal audit, compliance, risk, security, communications, insurance, and executive stakeholders to provide clear decision support and consistent, scalable service delivery. The role also supports preparedness and recurring managed services, develops client relationships and business opportunities, and leads and develops team members.

Requirements

• Bachelor’s degree in Business, Accounting, Finance, Cybersecurity, Criminal Justice, International Relations, Public Policy, or a related field.
• Significant experience leading large, complex programs, investigations, crisis-response activities, cyber-related engagements, or multidisciplinary initiatives.
• Demonstrated experience designing and operating governance, reporting, escalation, and resource-management processes across multiple engagements or service workstreams.
• Experience leading teams and managing delivery expectations, service performance, quality, and risk.
• At least 8 years of significant, related work experience.
• Strong negotiation and influencing skills, with the confidence to communicate complex concepts to a wide range of audiences.
• At least one relevant professional designation or certification, or commitment to obtain an approved certification within the first year of employment.
• Ability and willingness to travel and work beyond standard hours when necessary.
• Reliable transportation to and from the EY office and client sites; a driver’s license is strongly recommended because ride-share and public transportation may not be available in all locations.

Nice To Haves

• Master’s degree.
• Senior-level leadership experience in crisis management, cyber incident response, digital forensics, breach remediation, or investigations.
• Experience with service transition, service mobilization, operating-model design, service performance management, or continuous improvement.
• Experience working with cybersecurity organizations, law enforcement, government agencies, legal counsel, insurers, or other cyber-ecosystem participants.

Responsibilities

• Lead the strategy, mobilization, execution, quality, and continuous improvement of PMO and engagement management services across complex cyber breach, crisis response, and remediation matters.
• Establish standardized intake, governance, reporting, escalation, decision-tracking, and closeout processes for repeatable client delivery.
• Coordinate forensic and technical response teams, client executives, legal counsel, communications professionals, cyber insurers, and other stakeholders.
• Direct multidisciplinary and leveraged delivery teams, coordinate resources and workloads, and maintain accountability across concurrent matters and workstreams.
• Provide visibility through executive updates, service dashboards, milestone tracking, and management of risks, assumptions, issues, and dependencies.
• Translate developing technical, operational, and business information into concise communications that support decisions.
• Monitor service performance, responsiveness, quality, client-objective alignment, and EY quality and risk management requirements.
• Develop configurable playbooks, workflows, templates, reporting standards, and knowledge assets to promote scalability and consistent outcomes.
• Use data, AI, workflow tools, and advanced technology appropriately to improve service visibility, coordination, and operational control.
• Support breach preparedness, readiness assessments, exercises, retainers, and other recurring Crisis & Investigations Managed Services offerings.
• Develop trusted client relationships and contribute to proposals, market activity, and business development.
• Lead, coach, and develop team members, promoting collaboration across EY’s global multidisciplinary network.

Benefits

• Medical coverage
• Dental coverage
• Pension plan
• 401(k) plan
• Flexible vacation policy
• Paid holidays
• Winter and summer breaks
• Personal and family care time off
• Other leaves of absence to support physical, financial, and emotional well-being

What This Job Offers

• Job Type: Full-time
• Career Level: Senior