Senior Manager, Platform Software Engineering

Oracle • Nashville, TN

2d

About The Position

Lead a new software engineering team building the platform for Agentic Service Engineering across OCI. The team will create systems, workflows, service context, and safety controls that help engineers and AI agents understand services, automate repeatable work, safely make and validate changes, and improve production reliability. The role sets technical and delivery direction, hires and develops a Nashville-based engineering team, and partners with OCI service owners to turn fragmented operational knowledge and manual processes into reusable capabilities. Success is measured by delivering practical AI-enabled engineering solutions that reduce operational toil, improve service resilience, and make OCI services easier and less costly to evolve and operate.

The role leads multiple platform teams that standardize middleware patterns and client libraries for consumer teams. It establishes group-level guardrails for APIs and SDKs, deprecation strategies, and upgrade playbooks; tracks adoption and risk; sponsors shared observability frameworks and capacity models; and reviews error-budget posture and corrective actions. It provides technical leadership across software design, testing, optimization, architecture, customer issue resolution, security and compliance, and development operations.

The Senior Manager also oversees cross-team planning and execution, collaboration, complex problem solving, continuous learning and improvement, and performance and talent development. The role manages multiple medium- to large-scale initiatives, aligns priorities with business needs, coaches employees, and leads talent acquisition activities.

Responsibilities

• Lead multiple platform teams to standardize middleware patterns and client libraries used by consumer teams.
• Establish guardrails for APIs and SDKs, deprecation strategies, and upgrade playbooks, and track adoption and risk.
• Sponsor shared observability frameworks and capacity models across teams; review error-budget posture and corrective actions.
• Guide teams in designing software solutions, aligning them with requirements, and developing features and enhancements according to specifications.
• Lead code and functional reviews, debugging and troubleshooting, software testing, quality assurance, error logging, monitoring, and observability.
• Guide performance profiling and optimization, and resolve API functionality and integration issues.
• Lead implementation of API versioning, lifecycle, and interoperability strategies.
• Lead software, system, and service architecture; provide technical guidance; and ensure adherence to architectural frameworks and internal practices.
• Align architecture with business and customer goals, guide scalability and performance strategies, and evaluate technologies for architectural improvements.
• Work with stakeholders and external clients or partners to understand customer issues, prioritize support, advocate for customers, and identify product enhancements.
• Develop and execute policies for customer satisfaction, issue and defect handling, timely resolution, and effective communication.
• Manage investigation and troubleshooting of complex product maintenance issues and guide teams toward short- and long-term solutions.
• Establish and enforce documented security criteria, development best practices, processes, and coding standards.
• Implement secure software development practices to help prevent security vulnerabilities.
• Lead periodic system maintenance, testing, upgrading, and patching, including work addressing critical vulnerabilities.
• Delegate development operations work and evolve standard operating procedures, emphasizing automation, testing, debugging, availability, health, support, and reliability.
• Manage multiple medium- to large-scale projects or initiatives across teams, monitoring timelines, deliverables, and budgets when applicable.
• Set team priorities, align work with business needs, and guide plan adjustments in response to resource or timeline changes.
• Drive cross-functional partnerships and coach team members in building strategic relationships with business leaders, stakeholders, and external partners.
• Promote inclusivity by seeking and listening to diverse perspectives.
• Guide multiple teams in resolving complex operational and technical issues and analyzing complex information.
• Model continuous learning, integrate industry best practices into strategic planning, and identify team skill gaps and learning opportunities.
• Lead teams in developing and implementing improvements to processes, protocols, and workflows.
• Provide performance feedback and coaching, discuss development goals, and align individual goals with organizational goals.
• Lead candidate interviews, monitor promotion eligibility, and orchestrate talent resources.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Short-term disability insurance
• Long-term disability insurance
• Life insurance and AD&D
• Supplemental life insurance for employees, spouses, and children
• Health care and dependent care Flexible Spending Accounts
• Pre-tax commuter and parking benefits
• 401(k) Savings and Investment Plan with company match
• Paid vacation, with flexible or accrued vacation depending on employee eligibility
• 11 paid holidays
• Paid sick leave
• Paid parental leave
• Adoption assistance
• Employee Stock Purchase Plan
• Financial planning and group legal benefits
• Voluntary auto, homeowner, and pet insurance
• May be eligible for bonus, equity, and compensation deferral

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed