Senior Manager, Planning and Business Operations - Caribbean and Latin America (CALA)

Hilton • Miami, FL

2d • Onsite

About The Position

This role is based at our corporate office in Miami, FL. Exceptional Hospitality Starts with You. This is your chance to be part of our Hotel Operations team that oversees the daily functions of our growing Caribbean and Latin America managed hotel portfolio! As the Senior Manager, Planning and Business Operations, CALA, you will guide projects that enhance the guest experience and operational excellence. These projects will focus on Hilton's Caribbean and Latin America (CALA) managed hotels. Additionally, you will support broader enterprise initiatives in this important subregion. On the Americas Planning and Business Operations team, reporting to the team lead, you will build relationships across corporate and hotel teams. These relationships will advance the most important projects in the region. Additionally, you will be a trusted partner to SVP, Hotel Operations, CALA. As part of this remit, you will manage the rollout and implementation of annual initiatives, engage and communicate with important partners, and analyze data to create clear stories to support performance.

Requirements

• Six (6) years of work experience
• Three (3) years of project management experience, including strategic initiative implementation and partner communication
• Two (2) years of hospitality operations experience
• Bilingual fluency in English and Spanish (written and spoken)
• Proficient in Microsoft Suite
• Willing to travel up to 20%

Nice To Haves

• BA/BS Bachelor's degree
• On-property hotel experience
• Experience navigating a corporate matrix environment

Responsibilities

• Support the strategy, project management, and implementation of short- and long-term initiatives that are aligned with regional and enterprise goals.
• Track progress towards goals by partnering collaboratively with partners, providing regular status updates to SVP Ops, CALA, and seeing initiatives through from inception to completion.
• Prepare materials and presentations for operations leadership meetings and follow up on action items to meet desired outcomes.
• Develop clear strategies / recommendations and business cases to support CALA initiatives.
• Project manage the priority projects as identified by the enterprise / SVP Hotel Operations CALA.
• Partner with CALA Senior Leadership and their respective teams to create executive-level deliverables / presentations to inform or update important partners.
• Use and track data to provide regular updates to leaders on important strategic initiatives. For example, work with customer insights and analytics departments to evaluate CALA metrics and set Customer Promise targets at the hotel and leadership level.
• Connect enterprise and CALA leadership teams to guide informed decisions, ensure understanding, and advocate for CALA's inclusion and representation across major enterprise projects.
• Support implementation of enterprise programs, partnerships, and activations into hotels across the region.

Benefits

• Incredible travel perks – Enjoy 110 nights of deeply discounted travel, with room rates as low as $40/night at our world-class hotels through our Go Hilton travel program
• Own a piece of Hilton – Through our employee stock purchase program (ESPP), you can invest in Hilton shares at a 15% discount to help build your financial future
• Paid parental leave – Because family matters. We offer paid leave for eligible Team Members, including partners and adoptive parents
• Personalized caregiving support – Access dedicated caregiving concierge services to help navigate caregiving for yourself and your loved ones
• Crisis concierge – In times of loss, our Crisis Concierge offers a single, compassionate point of contact for both practical support and emotional care
• Mental health resources – Your wellbeing comes first. Eligible Team Members can access free counseling and support through our best-in-class Employee Assistance Program (EAP)
• Generous paid time off (PTO) – Recharge, relax, and take time for what matters most
• Health & welfare benefits – From checkups to dental cleanings to new glasses, we offer a variety of health plans that keep you and your family covered
• Financial security for your future – Our retirement plans make it easier to save for what's next

What This Job Offers

• Job Type: Full-time
• Career Level: Senior