Senior Manager, Physical Security Operations Centre

CIBC•Toronto, ON

1d•Hybrid

About The Position

This position supports the delivery of the Enterprise Physical Security team's overall mandate within Corporate Security by supporting the physical security operations program. The Senior Manager, Physical Security Operations Centre is responsible for strengthening relationships with internal/external stakeholders, providing operational support, optimizing security preparedness and response, and overseeing day-to-day physical security initiatives to ensure the requirements of the physical security operations program are met.

Requirements

At least 5-7 years of experience in supporting a global physical security program or similar security function.
Experience working within medium or large enterprises, ideally with international scope, and familiarity with the complexities of multinational environments.
Critical thinking capabilities.
Proactive, able to take initiative, and adept at multi-tasking under pressure.
Ability to notice details others may miss and use sound judgment to manage fluid priorities and make informed decisions.
Confident in analyzing and communicating operational metrics, incident trends, and complex information in a concise and impactful way.
Strong verbal and written communication skills.
Ability to work efficiently under tight deadlines, balancing multiple work streams and projects while maintaining high standards and effective collaboration.
Excellent interpersonal skills to build strong relationships with management, peers, and external partners.
Comfortable working independently as well as part of a team.
Bring your real self to work and live CIBC's values – trust, teamwork, and accountability.

Nice To Haves

A professional security designation (e.g., CPP, PSP from ASIS International) is an asset.

Responsibilities

Set the operational direction for Global Security Operations, establishing clear performance expectations and driving a culture of continuous improvement, coaching, and professional development across the team.
Ensure uninterrupted 24/7 operations through effective workforce planning, onboarding/offboarding, and succession management, optimizing staffing models and resource allocation.
Oversee complex incident response and escalation management for high-impact events, ensuring timely resolution, transparent communication, and adherence to established procedures.
Lead governance routines, including KPI reviews and operational risk/control tracking, ensuring compliance with all CIBC policies, standards, and controls, and driving ongoing process enhancements.
Build strong relationships with internal stakeholders and external suppliers, overseeing third-party contract performance and collaborating to enhance security outcomes and operational resilience.
Deliver executive-level reporting on operational metrics and incident trends, while advancing the use of emerging technologies and best practices to strengthen security monitoring and response capabilities.

Benefits

Competitive salary
Incentive pay
Banking benefits
Benefits program
Defined benefit pension plan
Employee share purchase plan
Vacation offering
Wellbeing support
MomentMakers, our social, points-based recognition program
Purpose Day; a paid day off dedicated for you to use to invest in your growth and development