Senior Specialist, Physical Security Operations

Synchrony•Stamford, CT

1d•$26 - $35•Hybrid

About The Position

The Physical Security Operations Analyst(s) provide a critical support function as a member of the Joint Security Operations Center (JSOC) team in ensuring the safety and security of personnel and assets at all Synchrony locations. The analyst serves as the main point of contact for the intake and escalation of all physical security and crisis management issues as reported by Synchrony personnel. This position monitors real time data from a diverse array of sources (including: access control, alarm, CCTV systems, travel safety and security, physical security operations and worldwide news). The analyst will provide enhanced security monitoring, analyze collected data, audit findings and security procedures, and provide briefings to Synchrony’s security management team for appropriate response. Analysts will work closely with members of the information security and fraud teams in an integrated approach to security incidents. This is a Hybrid Role, which will require spending 2-3 days per week onsite.

Requirements

Bachelor’s Degree or 3+ years of security experience in government, law enforcement agency or corporate security organization
Demonstrated verbal communication, presentation and report writing skills
Demonstrated Customer Service and incident management skills
Proficient computer skills to include Microsoft Office applications (e.g., Word, Excel, Outlook, Power Point, etc.)
Comfortable with high-tech work environment, and constant learning of new tools and innovations
Experience working in a cross-functional team
Ability to research, investigate, compile information and assess and evaluate situations effectively
Ability to work onsite 2-3 days per week
You must be 18 years or older
You must have a high school diploma or equivalent
You must be willing to take a drug test, submit to a background investigation and submit fingerprints as part of the onboarding process
You must be able to satisfy the requirements of Section 19 of the Federal Deposit Insurance Act.
Legal authorization to work in the U.S. is required.
We will not sponsor individuals for employment visas, now or in the future, for this job opening.

Nice To Haves

Strong Customer Service and incident management skills
Excellent verbal communication, presentation and report writing skills
Advanced experience working within high-tech work environment, and constant learning of new tools and innovations

Responsibilities

Monitor and manage all physical security controls to include cameras, guards and access controls.
Provide effective and efficient processing of all information relevant to the security operations business.
Responsible for accurate and timely incident reporting.
Monitor and manage the physical security request management system.
Responsible for monitoring all Synchrony Financial Data Center physical security operations
Provide physical security support for Investigative teams, Crisis Management events and Information Security incidents.
Coordinate guard response to events as necessary through the contract guard manager.
Coordinate maintenance repair requests on security technology
Prepare and disseminate metric reports on physical security and crisis management data.
Quality assurance and review of security technology and procedures.
Monitor media and weather-related events for incidents potentially impacting Synchrony Financial.
Point of contact for Crisis Management and Security related incidents and activate teams as appropriate
Documentation & Maintenance of JSOC & Guard Procedures
Daily review and auditing of Bank Branch security procedures
Contribute ideas toward improving day-to-day business practices related to the Joint Security Operations Center.
Perform other duties and/or special projects as assigned