Senior Manager, Physical Security Enablement

Equinix•Ashburn, VA

1d•Onsite

About The Position

Leads day-to-day physical security operations for data center facilities across the Americas-East region, including installation, project management, maintenance, vendor management, and resolution of security issues. Anticipates high-impact issues and leads incident resolution. Collaborates with regional and cross-functional counterparts to address and resolve customer and operational issues. Plans and manages budgets, performs project planning, performs trouble resolution, maintains infrastructure, supports customer escalations, and applies industry knowledge and best practices.

Requirements

Demonstrated physical security systems experience in high risk and/or critical infrastructure environments
Experience managing and mitigating physical security threats
Strong preference for data center physical security systems experience or other customer-facing mission critical environment experience
Certification with a major security system manufacturer preferred
Proven people management experience, typically 5+ years experience
Educated to degree level in physical security systems, data centers, engineering, or business management, or with equivalent work experience
Able to perform all essential job functions, including walking, standing, bending, stooping, climbing, lifting and manual dexterity, with or without reasonable accommodation.

Responsibilities

Leads, manages, recruits, and develops staff across multiple locations
Provides strategic guidance and direction to drive team results
Set the vision, establish direction, communicate with the team, and ensure alignment
Deliver training and onboarding of new team members
Provide coaching and mentoring
Build and motivate a successful team that delivers results and continuously seeks to improve performance
Lead team to work safely, effectively, and with high regard to human error avoidance
Live the Magic of Equinix and set the example for the team
Provide support to regional team, including working with counterparts and performing training, installations, problem resolution and projects, with travel across East region as needed
Support internal and external communications.
Ensure relevant stakeholders are engaged and kept informed of the progress and status of initiatives
Effectively communicate and deliver data-driven presentations, tailored to each audience
Cascade key business information to the team
Assists with root cause analysis and incident resolution of physical security systems
Identify needs, plan, and secure resources to provide training for team needs
Collaborate with team, Field Operations, and regional counterparts to analyze resource, system, license, supplier, project and maintenance requirements
Plan, implement, and manage OPEX and CAPEX budgets, meeting Equinix KPI's and OKR's for budget vs. actuals
Lead Security Operations team and vendors to complete data center and regional projects, while partnering with Field Operations teams and other business partners to ensure success
Build and maintain relationships with key suppliers to support the needs of the business; holding them to the highest standards
Responsible for prioritizing, planning, tracking, managing, and measuring team output and productivity
Communicate status to key stakeholders and regional leadership
Support physical security at data centers across multiple metros of the East Coast of the United States
Facilitate internal and external security audits
Provide security systems support for data center operations, including resolution of sophisticated issues and complex installation efforts
Respond to customer RFP’s and RFI’s
Lead Security Operations team and vendors to complete security installations
Lead Security Operations team and vendors accurately complete security system upgrades
Aid in testing, troubleshooting, and incident resolution.
Ensure work is completed to Equinix's standards, and meets operational KPI's and OKR's