Senior Manager, Pharmacy Workflow Innovation

CVS Health•Woonsocket, RI

20h•Hybrid

About The Position

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. CVS Health is on a mission to transform healthcare. With a shared purpose to bring our heart to every moment of your health, we are building new ways to care for our communities, leveraging our brick-and-mortar footprint of 9000+ stores. At the heart of this strategy lies the privileged relationships between our colleagues and our customers. As we seek to simplify a complex healthcare system for the patients we serve, while providing meaningful work that differentiates us from other retail employers, empowering our people plays a critical role to business success. The Pharmacy Workflow Innovation team is a dynamic group within Retail Store Operations that supports the business and retail colleagues while upholding and reinforcing regulatory and compliance standards. This role is for someone who combines a passion for improving experiences with a growth mindset to help transform retail pharmacy. The colleague will translate opportunities to improve customer service, colleague engagement, and efficiency into new programs, tools, and processes that integrate into or expand the retail pharmacy operating model. Day to day, the role may include partnering with DDAT to build key workflow domains in a new system, aligning stakeholders and leadership, conducting root-cause analyses, and leading analyses on complex retail pharmacy issues while managing 2–3 direct reports. Success requires strong collaboration and communication skills, with the ability to influence field leadership, store teams, and enterprise partners including Pharmacy Operations, Procurement, Growth, Regulatory, Legal, Quality & Safety, and others, while consistently delivering results with senior stakeholders.

Requirements

Demonstrated strong work ethic, ownership, and accountability, with the ability to build measurable business value while thriving in a fast-paced, highly collaborative environment
Proven people and team leadership experience, including leading by example, maintaining a positive and motivating presence, and effectively engaging and inspiring teams to deliver strong outcomes
8+ years of experience leading complex cross-functional initiatives and developing strategies that mobilize the business to achieve goals using innovative, practical solutions
Strong capability in process innovation and operational improvement, including diagnosing process/system issues, developing business cases, defining solutions, mapping processes, and supporting new system development, backed by deep knowledge of retail pharmacy operations
Advanced skills in Microsoft Office (especially Excel and PowerPoint), strong data-driven decision-making and influence (with and without authority, up to Retail SVP levels), and willingness to travel up to 25%

Nice To Haves

10+ years of total business experience, with a proven track record of delivering results in fast-paced, complex environments
10+ years leading highly complex, cross-functional teams and initiatives, including building and sustaining high-performing teams
10+ years developing and executing innovative strategies that mobilize the organization to achieve key goals and outcomes
10+ years of demonstrated ability to influence with and without authority, driving alignment across diverse stakeholder groups
10+ years using data and analytics to inform strategic plans, prioritize work based on skills/needs/timelines, and support ROI-driven decision-making, plus advanced knowledge of workforce management and retail business operations (including pharmacy)

Responsibilities

Lead strategic planning by building and maintaining a clear, prioritized roadmap that delivers company ambitions through workflow, policy, and process changes across the ecosystem, with strong cross-functional alignment
Use data and analytics to define actionable measures and metrics, conduct first-level analyses to uncover drivers of performance shifts, and track KPI results tied to strategic initiatives
Drive disciplined program execution by setting timelines and accountabilities, managing interdependencies across Retail, and running effective planning and operating cadences to ensure actions close on time
Influence and align stakeholders (including Retail SVP-level leaders) through clear executive communication, strong presentations, and proactive change management that removes implementation barriers while reinforcing ethical, compliant practices
Build a high-performing organization by leading culture and talent development, including coaching and mentoring, succession planning, engagement programs, and leveraging enterprise development tools to grow next-generation leaders