Senior Manager, People Operations & Programs
About The Position
We’re searching for a strategic, people-focused, and forward-thinking Senior Manager, People Operations & Programs. This is a hybrid role, based at our Head Office in Surrey, BC. Are you an experienced HR leader who thrives on turning strategy into action, improving how work gets done, and creating exceptional experiences for employees and leaders? Do you bring a passion for operational excellence, employee experience, and modern people practices, with an interest in leveraging technology, automation, and AI to help HR work smarter? If so, join Westland’s People & Performance team and help shape how a growing organization delivers people programs and services at scale. As we continue to grow across Canada, we’re looking for a leader who can help us deliver an exceptional People & Performance experience at scale. As Senior Manager, People Operations & Programs, you’ll play a pivotal role in turning strategy into action, leading high-impact programs, strengthening operational excellence, and finding smarter ways to support our employees and leaders. This is an opportunity to have broad impact across the People & Performance function, working alongside senior leaders and cross-functional partners to improve how we deliver our programs and services. You’ll have the opportunity to shape meaningful initiatives, champion new and better ways of working, and help build the capabilities and practices that support Westland’s continued growth.
Requirements
- Strategic HR leader with 8 - 10 years of progressive experience and a track record of turning complex priorities into practical, high-impact solutions
- Experienced people leader who knows how to inspire and develop high-performing teams, create clarity and accountability, and foster a culture of collaboration, growth, and continuous improvement.
- Strong program and project leadership skills, with the ability to bring structure to complex initiatives, align stakeholders, and move work from strategy through implementation and sustainable adoption
- Passion for operational excellence, always looking for ways to simplify processes, strengthen service delivery, improve employee experiences, and help teams work more effectively
- Curiosity about what’s next and excitement by the potential of technology, automation, AI, and modern workplace tools to transform how HR work gets done
- Strong business partnership skills enable you to navigate ambiguity, influence at all levels, and connect People & Performance priorities to broader organizational outcomes
- Business acumen, analytical thinking, and communication skills allow you to turn data and insights into clear recommendations and action
- Bachelor’s degree in Human Resources, Business Administration, Organizational Development, Project Management, or a related field
- Advanced proficiency in modern workplace technologies
Responsibilities
- Drive operational excellence across People & Performance, strengthening HR service delivery, employee and leader experiences, service standards, governance, and scalable processes that make it easier for people to get the support they need.
- Lead the planning, coordination, and delivery of key People & Performance programs and projects, creating the structure, governance, roadmaps, and accountability needed to turn strategic priorities into meaningful results
- Play a key role in acquisition integration, helping bring new employees into Westland through thoughtful, coordinated people practices and a consistent employee experience
- Provide operational leadership for Westland’s Diversity, Equity & Inclusion initiatives, helping turn our commitment to inclusion and belonging into meaningful programs, experiences, and measurable progress
- Champion process improvement, automation, technology, and AI to simplify work, increase productivity, and create better experiences for employees, leaders, and the People & Performance team
- Develop meaningful metrics and reporting that provide insight into service delivery and program effectiveness, helping identify opportunities and continuously improve the way we work
- Lead, coach, and develop a high-performing team while building capability in program delivery, operational excellence, stakeholder management, and future-ready ways of working
- Partner with People & Performance leaders, HRIS, Technology, and business teams to build scalable, innovative ways of working that support Westland’s continued growth
Benefits
- Competitive annual short-term incentive program
- Financial assistance for approved work-related training/development courses leading to certification
- Programs that offer professional development, including seminars and conferences
- Total rewards program that takes care of your financial, physical, and mental health
- Amplifying Communities, a program to support causes that matter most to our employees
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What This Job Offers
Job Type
Full-time
Career Level
Senior
