Senior Manager, People Business Partners

Outreach • Seattle, WA

1d • $170,000 - $185,000 • Hybrid

About The Position

Outreach is seeking a dynamic HR professional to join its People Business Partner team, supporting the Product, Design, Engineering, Security, & Support (PDESS) teams. The ideal candidate will have a proven track record of supporting engineering and product populations, including Product Design, Product Management, Technical Program Management, Software Engineers, Test Engineers, and Data Scientists. This role requires operational strength in HR practices combined with a deep curiosity for the business and an understanding of its future strategic needs. Experience in startup and/or scaling environments is essential due to the fast-paced nature of the company. The Senior Manager will act as the primary People partner to C-suite executives within PDESS, advising on organizational design, talent strategy, workforce planning, and people-related decision-making. Additionally, this role involves leading a distributed team of two Senior People Business Partners in Prague and Hyderabad, ensuring consistent HR partnership across different time zones and cultures. The position is a blend of strategic HR leadership and hands-on people management, requiring comfort in advising executives on succession planning and coaching direct reports through employee relations issues. As Outreach scales internationally, this role is crucial in positioning the People function as a true business partner to the teams building and securing the product. Close collaboration with other members of the People Team, including People Operations, Talent Acquisition, and Compensation, is expected. Expertise in HR programs and processes such as Performance Reviews, Performance Management, Engagement Surveys, Career Ladders, and Manager Development will be highly valued.

Requirements

• 8+ years of progressive HR/People experience, including significant time as an HR Business Partner or People Business Partner supporting technical functions (Product, Engineering, Security, IT, or similar).
• 2+ years of experience directly managing HR/People professionals, ideally across a distributed or international team.
• Experience partnering with senior/executive-level leaders (VP and above) in a high-growth, fast-paced startup or SaaS environment.
• Experience working within a scaling technology company where structure and process are still evolving.
• Experience with development of HR Programs such as Performance Management (Reviews), Engagement Survey Planning and development programs for start-ups. Knowledge of what works and what does not in this environment.
• Must have extensive experience of managing employee relations issues (including running investigations), including state and federal laws.
• A track record of balancing strategic planning with operational execution, demonstrating a proactive, solutions-oriented approach.
• Strong analytical skills, with the ability to leverage data to inform decisions, solve complex challenges, and drive measurable outcomes.
• Exceptional communication skills, with the ability to influence and collaborate effectively across all levels of an organization.
• Adept at managing ambiguity and navigating through change with resilience and creativity.
• Empathetic, vulnerable and passionate about driving the right business outcomes.
• Effective verbal, written and facilitation skills.
• Demonstrated strong analytical skills. Experience using and presenting data to identify insights that drive actions.
• Ability to relate to, influence and coach employees at all levels in the organization from individual contributors to Senior Leadership.

Responsibilities

• Function as a consultant and counselor to key leaders and their respective organizations; engage in strategic planning meetings to incorporate business needs into HR programs and strategy.
• Partner with business and HR leadership to develop and execute HR strategies and activities with a lens towards the teams you support.
• Manage complex employee relations cases, ensuring fairness, consistency, and compliance with employment laws while mitigating risk and fostering trust.
• Conduct internal investigations with confidentiality and quickness while aligning with employment law.
• Work with employees and managers to resolve and document issues appropriately.
• Provide coaching and leadership development to managers, equipping them with the tools and strategies to optimize team performance and foster an inclusive and supportive work environment.
• Collaborate with other People Business Partners to develop People programs, such as: performance reviews, promotions, compensation cycles, and engagement surveys, customizing approaches to meet the unique needs of the business.
• Provide data-driven insights and recommendations on org health, attrition risk, engagement, and team effectiveness.
• Partner with Finance and Recruiting team and business leaders to determine new roles or backfills for departing employees.
• Lead efforts in team effectiveness and organizational change, driving process improvements, and ensuring seamless transitions during periods of growth or restructuring.
• Directly managing and developing two Senior People Business Partners located in Prague, Czechia and Hyderabad, India.
• Setting clear priorities, providing coaching, and building capability within your team so they can operate as strong, autonomous HR partners to their local stakeholders.
• Fostering a sense of connection and consistency across a geographically distributed People team, ensuring your direct reports feel supported despite time zone and cultural differences.
• Modeling and reinforcing global consistency in HR practices while allowing for thoughtful localization where needed.

Benefits

• Flexible time off
• 401k to help you save for the future
• Generous medical, dental, and vision coverage for full-time employees and their dependents
• A parental leave program that includes options for a paid night nurse, and a gradual return to work
• Infertility/ assisted reproductive services benefit
• Employee referral bonuses to encourage the addition of great new people to the team
• Snacks and beverages in the Office, along with fun events to celebrate
• Diversity and inclusion programs that promote employee resource groups like Outreach Women's Network, Latinx community, Outreach Black Connection, AAPI community, Pride/LGBTQIA+, Gender+, Disability Community, and Veterans/Military

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed