Senior Manager, Patient Journey Optimization TMTT (Remote US)

Edwards Lifesciences • Chicago, IL

11d • Remote

About The Position

Innovation starts from the heart. Edwards Lifesciences is the leading global structural heart innovation company, driven by a passion to improve patient lives. With millions of patients served in over 100 countries, each team makes a meaningful contribution by improving patient outcomes and discovering lasting solutions for unmet patient needs. This role is a part of our Therapy Advancement team & this position is a unique career opportunity that could be your next step towards an exciting future. Patients with mitral and tricuspid heart valve disease often have complex conditions with limited treatment options. Our Transcatheter Mitral and Tricuspid Therapies (TMTT) business unit is boldly pursuing an innovative portfolio of technologies to address a patient’s unmet clinical needs. It’s our driving force to help patients live longer and healthier lives. Join us and be part of our inspiring journey. In this role, you’ll work with internal partners and heart teams to improve patient pathways and share clinical best practices, advancing care quality and patient outcomes. Your clinical curiosity and passion for patients will enable impactful education and support for clinicians treating cardiovascular disease.

Requirements

• Bachelor's Degree & a minimum of 10 years related experience OR equivalent based on Edwards criteria
• Ability to travel up to 80%

Nice To Haves

• Structural Heart Valve Clinic Coordinator experience
• Structural heart nurse, Nurse Practitioner or Physician Assistant experience
• Interventional cardiology experience
• Previous mitral & tricuspid therapy experience
• Excellent documentation and communication skills and interpersonal relationship skills including negotiating and relationship management skills with ability to drive achievement of objectives
• Strong project management skills

Responsibilities

• Partner with heart teams to optimize patient management by identifying barriers, delivering targeted recommendations, and collaborating cross‑functionally to implement streamlined solutions
• Deliver high‑impact clinical education to heart teams across disease state, patient identification, treatment options, timing of intervention, and application of clinical evidence to support confident decision‑making
• Lead education on post‑procedural recovery and discharge to enable safe transitions of care, effective follow‑up, and consistent post‑operative management
• Build and sustain strong relationships with healthcare professionals (e.g., physicians, valve clinic coordinators, imagers, and key staff) through regular in‑person and virtual engagement
• Collaborate with internal and external partners to develop and refine high‑quality HCP education materials
• Collaborate with internal stakeholders in the analysis of your area to ensure alignment with cross‑functional plans to implement strategy
• Establish timelines and manage key deliverables to ensure alignment with overall objectives

Benefits

• competitive salaries
• performance-based incentives
• a wide variety of benefits programs to address the diverse individual needs of our employees and their families

What This Job Offers

• Job Type: Full-time
• Career Level: Senior