Senior Manager, Patient Engagement Liaison - Central

Genmab • Indianapolis, IN

2d • Hybrid

About The Position

Genmab is seeking a compassionate, highly motivated Senior Manager, Patient Engagement Liaison to join our growing Patient Services team. In this role, you will support and guide patients, care partners, and clinical practice teams throughout each patient’s treatment journey. As a key point of contact, you will provide education, resources, and personalized support to help optimize the overall patient experience. This is a unique opportunity to play a meaningful role in transforming cancer care while working alongside a collaborative, mission-driven team. Genmab Patient Services is at the cornerstone of our commitment to patients. We are building innovative partnerships and solutions to deliver transformative support programs aligned with our groundbreaking oncology portfolio. Our team provides omnichannel support and patient access services, leveraging technology, workforce excellence, and strong engagement to improve the delivery of life-changing medications. This role is for our Central territory, which encompasses the following states: Minnesota, Wisconsin, Michigan, Iowa, Illinois, Indiana, Ohio, Missouri, Arkansas, Louisiana, Mississippi, Alabama, Tennessee, Kentucky, Georgia, Florida, Puerto Rico

Requirements

• Native Spanish speaker required, with ability or willingness to enhance medical Spanish proficiency
• Bachelor of Science in Nursing (BSN) required
• Minimum 6+ years of clinical oncology experience
• Pharmaceutical or patient support program experience preferred, including: CRM systems and virtual telephony, Motivational interviewing, Patient/nurse support program delivery
• Proven experience in patient interaction and delivering exceptional patient experiences
• Strong communication, interpersonal, and listening skills
• Ability to explain complex clinical information clearly and empathetically
• Critical thinking and problem-solving in a healthcare environment
• Demonstrated leadership and ability to influence across stakeholders
• High level of organization and time management
• Compassion and emotional intelligence, especially when working with late-stage patients and their care partners
• Ability to travel domestically up to 40%, including overnight travel
• Ability to work in both remote and office-based environments

Nice To Haves

• Master’s degree (Science, Business, or Public Health) preferred
• Nurse navigation and/or OCN certification preferred

Responsibilities

• Assess and tailor support based on individual patient needs, including disease state, demographics, and treatment stage
• Communicate effectively with patients and care partners, meeting them where they are in their treatment journey
• Coordinate across multiple stakeholders, including: Care partners and clinical practice staff, Internal teams such as Patient Access Specialists and Field Reimbursement Managers
• Track and document patient journeys in CRM systems, including needs, sites of care, and dosing schedules
• Conduct timely follow-ups with patients and care partners
• Develop and maintain deep knowledge of Genmab products and associated disease states
• Educate patients and care partners with accurate, up-to-date clinical information
• Complete and maintain required Adverse Event and Pharmacovigilance training

Benefits

• 401(k) Plan: 100% match on the first 6% of contributions
• Health Benefits: Two medical plan options (including HDHP with HSA), dental, and vision insurance
• Voluntary Plans: Critical illness, accident, and hospital indemnity insurance
• Time Off: Paid vacation, sick leave, holidays, and 12 weeks of discretionary paid parental leave
• Support Resources: Access to child and adult backup care, family support programs, financial wellness tools, and emotional well-being support
• Additional Perks: Commuter benefits, tuition reimbursement, and a Lifestyle Spending Account for wellness and personal expenses

What This Job Offers

• Job Type: Full-time
• Career Level: Senior