Senior Manager, Patient Eligibility (Hybrid)

Savista • Hackensack, NJ

8d • $90,000 - $115,000 • Hybrid

About The Position

In this highly visible leadership role, you'll have the opportunity to shape the success of eligibility operations across multiple client partnerships while leading and developing high-performing teams. As a strategic senior leader, you'll drive operational excellence, strengthen client relationships, influence key business decisions, and lead initiatives that improve outcomes for both patients and healthcare organizations. This role offers a unique blend of people leadership, client engagement, and operational strategy, allowing you to make a measurable impact while continuing to grow your leadership career. The Senior Manager will oversee supervisors and managers across multiple locations in New Jersey, Washington and Nevada. The position will require a combination of onsite and remote work along with routine travel to the New Jersey facilities to conduct site visits and to meet with onsite client leadership and colleagues, where a Drug Free Workplace Policy is enforced. Supported location subject to change based on business demands.

Requirements

• Candidate must currently reside within or be willing to relocate (at their own expense) prior to start date, approximately 1 hour or less commuting time from Hackensack University Hospital (100 1st Street, Hackensack NJ 07601). Applicants who cannot meet this requirement will be ineligible for consideration.
• Bachelor’s degree in business management, healthcare administration or equivalent combination of education and experience.
• Minimum 5+ years of progressive experience in healthcare eligibility, revenue cycle, Medicaid, Disability, or Charity Care services.
• Minimum 5+ years of people leadership experience managing large teams (30+ colleagues).
• Proven ability to build and maintain strong client relationships, balancing service excellence with adherence to contractual agreements and operational standards.
• Strong knowledge of regulatory requirements within healthcare financial assistance programs.
• Financial acumen with experience reviewing budgets, revenue, and expense performance.
• Strong ability to handle multiple competing priorities.
• Advanced proficiency in Microsoft Excel and reporting tools.
• Strong analytical, organizational, and communication skills.
• Proven ability to lead teams, manage change, and drive results in a client-facing environment.
• Ability to travel routinely within assigned regions, and other regions as business needs require.
• Experience managing multi-site or multi-client service lines.
• Experience in healthcare services outsourcing or revenue cycle management environments.
• Experience with workflow automation or operational technology enhancements.

Responsibilities

• Serve as the primary operational leader for one or more major clients within multiple regions, managing up to $5M+ in revenue and/or multiple service lines.
• Own day-to-day client relationships, ensuring service level agreements (SLAs), quality standards, and performance expectations are met.
• Lead client meetings as appropriate; prepare, review, and present weekly and monthly operational reports.
• Proactively identify service risks, performance gaps, or potential contractual concerns and escalates appropriately.
• Partner in new client implementations, including operational planning, staffing models, training coordination, and go-live support.
• Drive continuous improvement initiatives to enhance client satisfaction and operational outcomes.
• Act as an escalation point for complex cases, working with internal and external stakeholders to resolve issues promptly.
• Oversee workflow management, productivity, and quality assurance processes to ensure timely and accurate processing of eligibility accounts.
• Ensures adherence to QA standards; review audit results, implement remedial training and/or corrective actions, and monitor sustained improvement.
• Develop, refine, and enforce policies and procedures to align with regulatory, compliance, and client requirements.
• Identify opportunities to improve processes, leverage technology, and enhance of eligibility workflows.
• Monitor compliance with HIPAA, Medicaid, Charity Care, Disability, and other regulatory guidelines.
• Accountable for operational financial performance, including revenue, expense management, and margin optimization.
• Review monthly P&L statements and partner with the General Manager or Vice President to address variances and implement improvement strategies.
• Supports annual budgeting and forecasting processes.
• Lead, mentor, and develop a multi-layered eligibility team, including several supervisors and managers and their direct reports, ensuring alignment with organizational goals, operational standards, and performance expectations.
• Establish team performance expectations aligned with organizational and client goals.
• Monitor team and individual performance and quality metrics, providing regular feedback and implement corrective action and performance improvement plans as necessary.
• Oversee hiring, onboarding, performance management, coaching, corrective actions, and terminations in partnership with HR.
• Manage workforce planning, scheduling, overtime oversight, travel expenditures and resource allocation to ensure productivity and coverage standards are achieved.
• Ensure colleagues receive appropriate training, tools, and development opportunities to perform effectively.

Benefits

• Comprehensive benefits: medical, dental, vision, HSA and FSA accounts, short-term and long-term disability insurance, accident insurance, hospital indemnity insurance, critical illness insurance, life insurance, supplemental insurance, spouse and dependent life insurance, pet insurance, and legal insurance
• Wealth benefits: 401(k) with company match, company HSA contributions, and access to certified financial planners
• Generous paid time off: 17 days PTO for full-time colleagues with increases based on tenure, 9 paid holidays and 40 hours of paid volunteer time each year through our Heart & Soul program
• Learning & career development: premium LinkedIn Learning access and our SOAR development program
• Wellness benefits: free Calm Premium subscription for meditation, stress relief, and sleep support as well as access to our Colleague Assistance Program (EAP) that provides access to licensed professional counselors and work/life resources
• Employee discounts: Perk Spot, discounted cell‑phone plans through Previ, and home/auto insurance discounts

What This Job Offers

• Job Type: Full-time
• Career Level: Manager