Manager, Patient Eligibility

Savista • Jacksonville, FL

5d • $60,000 - $65,000 • Hybrid

About The Position

Savista enables clients to navigate healthcare challenges by improving quality clinical care, patient experiences, and financial results. They partner with healthcare organizations to solve problems and deliver revenue cycle improvement services. The Manager, Patient Eligibility role is a high-impact leadership position for individuals who thrive in dynamic environments and are energized by bringing structure, clarity, and performance to complex operations. This role is critical in stabilizing and elevating eligibility processes across multiple facilities in the Chicago and Michigan markets, ensuring consistency, accountability, and operational discipline. The manager will lead a team responsible for accurate and timely eligibility services, essential for revenue cycle performance. This role requires a balance of hands-on leadership and strategic problem-solving, assessing current challenges, identifying gaps, and independently driving solutions to improve workflow efficiency, team performance, and service delivery. Partnering closely with senior leadership, the manager will have autonomy to take initiative, navigate ambiguity, and implement changes for measurable impact. They will serve as a key escalation point for complex issues, while coaching and developing their team for greater consistency and accountability. Regular onsite engagement across facilities will build strong relationships with hospital leadership and frontline teams, positioning the manager as a trusted partner and change leader. This role is ideal for a leader comfortable stepping into situations requiring reset and transformation, motivated by making a visible, lasting impact.

Requirements

• Bachelor’s Degree in healthcare administration, business, other related field or a combination of education and/or equivalent experience.
• At least 5 years of experience in healthcare eligibility, financial counseling, or case management roles.
• At least 5 years in people management of team sizes greater than 20 employees.
• Familiarity with state and federal assistance programs such as Medicaid, Medicare, and Social Security Disability.
• Proven ability to lead and motivate teams, fostering a culture of collaboration and accountability.
• Excellent problem-solving skills, with ability to de-escalate and/or resolve complex patient or operational issues.
• Strong organizational skills with the ability to handle multiple priorities and maintain accuracy and attention to detail.
• Excellent verbal and written communication skills, with the ability to explain complex information clearly and empathetically.
• Ability to identify solutions to financial challenges, leveraging program knowledge to benefit patients.
• Capability to work in a fast-paced environment with changing priorities and patient needs.
• Demonstrate genuine care for patients’ needs and concerns, building trust and rapport.
• Work effectively with colleagues, client staff, and external agencies to achieve shared goals.
• Ensure all documentation is accurate, complete, and submitted on time.
• Reliable transportation, a valid driver’s license, and ability to travel within assigned service area.

Responsibilities

• Serve as the primary operational leader for a major client(s) within multiple regions, managing $3.0M+ in revenue.
• Own day-to-day client relationships, ensuring service level agreements (SLAs), quality standards, and performance expectations are met.
• Lead client meetings as appropriate; prepare, review, and present weekly, monthly and quarterly operational reports.
• Proactively identify service risks, performance gaps, or potential contractual concerns and escalate appropriately.
• Drive continuous improvement initiatives to enhance client satisfaction and operational outcomes.
• Act as an escalation point for complex cases, working with internal and external stakeholders to resolve issues promptly.
• Partner with hospital leadership, government agencies, and other departments to ensure seamless processes and patient care.
• Travel regularly to assigned facilities, ensuring timely and efficient support across multiple locations within the service area.
• Complete special projects, as assigned.
• Manage workload distribution and inventory management across the team, aligning capacity with demand to drive efficiency, productivity, and service level performance.
• Oversee workflow execution, productivity, and quality assurance processes to ensure timely and accurate processing of eligibility accounts.
• Ensure adherence to QA standards; review audit results, implement remedial training and/or corrective actions, and monitor sustained improvement.
• Use multiple systems and databases to gather, track, and report on patient data.
• Develop, refine, and enforce policies and procedures to align with regulatory, compliance, and client requirements.
• Identify opportunities to improve processes, leverage technology, and enhance eligibility workflows.
• Monitor compliance with HIPAA, Medicaid, Charity Care, Disability, and other regulatory guidelines.
• Accountable for individual facility level and regional market financial performance, including revenue, expense management, and margin optimization.
• Lead, mentor, and develop an eligibility team with both direct and indirect reports, including a supervisor and individual contributors across multiple facilities, ensuring alignment with organizational goals, operational standards, and performance expectations.
• Monitor team and individual performance and quality metrics, providing regular feedback and implement corrective action and performance improvement plans as necessary.
• Oversee hiring, onboarding, performance management, coaching, corrective actions, and terminations in partnership with HR.
• Manage workforce planning, scheduling, overtime oversight, travel expenditures and resource allocation to ensure productivity and coverage standards are achieved.
• Ensure colleagues receive appropriate training, tools, and development opportunities to perform effectively.
• Partner with the Eligibility Specialist III and Revenue Cycle Training team to create and deliver training programs, ensuring colleagues are equipped with knowledge and skills needed to succeed in their roles.

Benefits

• medical
• dental
• vision
• HSA and FSA accounts
• short-term and long-term disability insurance
• accident insurance
• hospital indemnity insurance
• critical illness insurance
• life insurance
• supplemental insurance
• spouse and dependent life insurance
• pet insurance
• legal insurance
• 401(k) with company match
• company HSA contributions
• access to certified financial planners
• 17 days PTO for full-time colleagues with increases based on tenure
• 9 paid holidays
• 40 hours of paid volunteer time each year through our Heart & Soul program
• premium LinkedIn Learning access
• our SOAR development program
• free Calm Premium subscription for meditation, stress relief, and sleep support
• access to our Colleague Assistance Program (EAP) that provides access to licensed professional counselors and work/life resources
• Perk Spot
• discounted cell‑phone plans through Previ
• home/auto insurance discounts

What This Job Offers

• Job Type: Full-time
• Career Level: Manager