Senior Manager, Patient Centricity and Engagement Lead

Biogen

About The Position

As the Senior Manager, Patient Centricity and Engagement Lead, you will play a pivotal role in our Clinical Trials and Development Unit (CTAU) team. This position is dedicated to overseeing the comprehensive delivery of patient and site support across clinical trials, ensuring inclusivity and representativeness in trial participation. You will leverage digital tools to enhance communication and enrollment with patients, advocacy groups, and caregivers. Your work will ensure educational materials are accessible and tailored to meet the needs of both patients and sites. This role is crucial in driving patient recruitment and retention, executing early study planning, and delivering the portfolio to achieve Biogen's clinical trials and organizational objectives. You will work closely with cross-functional partners, providing strong stakeholder management and championing patient-first thinking within study teams.

Requirements

B.A. or B.Sc. in a scientific discipline; advanced degree preferred.
Minimum of 5 years as a Patient Recruitment and Retention specialist within pharma, biotech, CRO, or vendor.
Strong vendor management experience.
Ability to influence without authority.
Works well independently and collaboratively.
Scientifically and clinically astute with strong project management, communication skills, and business acumen.

Nice To Haves

Experience in managing complex stakeholder communications.
Proven track record in driving inclusive and representative patient engagement strategies.
Familiarity with leveraging digital tools for patient communication and enrollment.

Responsibilities

Establish and deliver study-level patient engagement strategies across assigned studies, programs, or disease areas.
Plan, coordinate, and ensure on-time delivery of patient recruitment and retention activities, incorporating diversity goals.
Track, monitor, and report progress on Patient Centricity and Engagement (PCE) tactics, providing insights and recommendations.
Manage the study-level PCE budget, including forecasting and tracking spend.
Define, monitor, and evaluate vendor KPIs, ensuring alignment and delivery to expectations.
Provide strong stakeholder management across study teams, ensuring alignment and smooth delivery of engagement activities.
Oversee vendor delivery, ensuring quality, compliance, and seamless execution of PCE initiatives.
Communicate proactively and clearly with internal and external stakeholders, sharing updates and insights.
Leverage patient, caregiver, and site insights to guide decision-making and improve trial experience.
Champion patient-first thinking, supporting the creation of materials and approaches that reflect patient needs.
Deliver cross-functional support of initiatives for effective execution of clinical trials.

Benefits

Medical, Dental, Vision, & Life insurances
Fitness & Wellness programs including a fitness reimbursement
Short- and Long-Term Disability insurance
A minimum of 15 days of paid vacation and an additional end-of-year shutdown time off (Dec 26-Dec 31)
Up to 12 company paid holidays + 3 paid days off for Personal Significance
80 hours of sick time per calendar year
Paid Maternity and Parental Leave benefit
401(k) program participation with company matched contributions
Employee stock purchase plan
Tuition reimbursement of up to $10,000 per calendar year
Employee Resource Groups participation