Patient Engagement Manager

Ultragenyx Pharmaceutical

9h•Remote

About The Position

At Ultragenyx, we fundamentally believe that taking real impactful action to care for the needs of patients and our people is always the right thing to do. To achieve this goal, our vision is to lead the future of rare disease medicine. For us, this means going where other biopharma companies won’t go – challenging the status quo and creating a new model that advances our field so more patients and caregivers can benefit from life-changing treatments. We do this by following the science, applying a novel rapid development approach, making innovative medicines at fair and reasonable prices, and creating a collaborative ecosystem to reach patients in ways that are most meaningful for them. Our commitment and care for patients extends to our people, so culture is an essential cornerstone for Ultragenyx. We remain continuously focused on creating a supportive and inclusive environment of profound learning and growth – so employees can thrive in all areas of their lives, in and outside of work. Ultimately, we want to be an organization where we would be proud for our family, friends and children to work. If you want to have a meaningful impact, do the best work of your career, and grow a lot, both professionally and personally, come join our team. The Patient Engagement Manager is responsible for listening to and counseling patients and medical professionals, interpreting their specific needs and providing friendly, professional and well-informed answers to their questions. This position will work with patients, physician offices, partners and insurance companies to case manage all steps required to gain access to therapy.

Requirements

Ability to travel 20%.
Ability to problem solve complex reimbursement scenarios and recommend solutions.
Ability to maintain composure and remain professional during difficult patient or medical calls.
Individual must possess and portray strong emotional resilience.
Ability to multitask, problem- solve and work independently.
Individual must possess extraordinary positive attitude, exceptional listening skills, and strong verbal and written communication skills.
Ability to handle sensitive information.

Nice To Haves

5 years of prior case management experience.
Prior reimbursement experience with ability to communicate complex reimbursement scenarios to patients and medical professionals.
BA/BS in the life sciences or communications.

Responsibilities

Works closely with patient/family to case manage all steps required to gain access to therapy.
Educate patient/family on reimbursement options.
Acts as a liaison with medical offices.
Work with Specialty Pharmacy and insurance companies to obtain reimbursement requirements information.
Perform benefit investigations with insurance companies as required.
Responsible for maintaining case history for all assigned patients in the CRM system.
Provide back-up coverage for other Patient Engagement Managers (PEMs).
Travel to required meetings and medical offices as necessary.