Senior Manager, Patient Access Operations

PAX Health•Fairfield, NJ

7d•Onsite

About The Position

The Senior Manager, Patient Access Operations at PAX Health will lead and oversee patient access operations across all PAX Health entities, currently 6 entities, ensuring a consistent, efficient, and patient-centered experience from initial contact through scheduling and financial clearance. This role requires a strategic and operationally focused leader who is comfortable managing complexity across multiple locations, leading managers, using data to drive decision-making, and presenting operational insights and performance trends to executive leadership. The Senior Manager, Patient Access Operations will drive performance, improve workflows, and ensure accuracy across all front-end processes, using data and reporting to identify gaps, measure outcomes, and strengthen both patient experience and revenue cycle performance. This is a high-impact role focused on improving patient access, enhancing operational performance through data-informed decision-making, and building scalable processes that support continued organizational growth.

Requirements

Bachelor’s degree in Healthcare Administration, Business Administration, or a related field preferred
3–5 years of experience in healthcare operations, patient access, and front-end revenue cycle functions
Demonstrated experience overseeing multi-site healthcare operations across 4 or more locations simultaneously
Experience directly managing managers, team leads, and multi-level operational teams required
Strong understanding of patient access operations, including scheduling, registration, insurance verification, eligibility, and financial clearance
Proven ability to monitor, interpret, and improve operational KPIs related to patient access, scheduling efficiency, patient throughput, cancellations/no-shows, and front-end revenue cycle performance
Experience developing and presenting operational reports, dashboards, and performance insights to executive leadership or C-suite stakeholders
Ability to translate operational data into actionable strategies, scalable workflows, and measurable process improvements
Strong cross-functional collaboration skills, with experience partnering alongside revenue cycle, clinical, operations, and administrative leadership teams
Experience working within EMR/EHR systems, scheduling platforms, and operational reporting tools required
Behavioral health, outpatient healthcare, or multi-specialty medical operations experience strongly preferred

Responsibilities

Oversee patient access operations across all PAX Health entities, currently 6 entities, including intake, registration, scheduling, insurance verification, and financial clearance
Lead, mentor, and develop patient access teams and practice managers, ensuring alignment, accountability, and strong performance across all locations
Strengthen and streamline how patients move from first interaction to scheduled care, improving responsiveness, coordination, and overall experience
Ensure accuracy in patient demographics, insurance verification, and eligibility to support clean claims and minimize downstream billing issues
Monitor and manage key operational KPIs across all entities, including access to care, scheduling efficiency, registration accuracy, insurance verification completion, patient throughput, and patient engagement metrics
Analyze operational data and reporting trends to identify inefficiencies, implement workflow improvements, and strengthen overall patient access and operational performance
Develop and present KPI-driven reports, dashboards, and operational insights to executive leadership and C-suite stakeholders, translating data into actionable strategies that support organizational growth, scalability, financial performance, and operational improvement across all entities
Establish and standardize workflows across entities while allowing for operational scalability as the organization grows
Partner closely with revenue cycle, clinical, operations, and growth teams to ensure strong coordination and continuity across the patient journey
Lead initiatives aimed at improving patient engagement, reducing cancellations and no-shows, and supporting retention and continuity of care
Maintain a strong understanding of how patient access functions impact billing, reimbursement, and overall financial performance
Ensure compliance with payer requirements, regulatory standards, and internal policies across all locations
Evaluate and optimize systems and tools (EMR, scheduling platforms, reporting tools) to improve efficiency and team productivity
Support ongoing operational initiatives and pilot new approaches to improve access, conversion, efficiency, and patient experience across programs
On-site in Fairfield/Mahwah, NJ. Travel is required throughout the Tri-State area.
Abide by PAX Health code of ethics and model values.
Other duties as needed within the scope of the role.