Senior Manager, Partner Success

Saviynt • Atlanta, GA

9d

About The Position

Saviynt's AI-powered identity platform manages and governs human and non-human access to all of an organization's applications, data, and business processes. Customers trust Saviynt to safeguard their digital assets, drive operational efficiency, and reduce compliance costs. Built for the AI age, Saviynt is today helping organizations safely accelerate their deployment and usage of AI. Saviynt is recognized as the leader in identity security, with solutions that protect and empower the world’s leading brands, Fortune 500 companies and government institutions. The Senior Manager, Partner Success will be responsible for the Partner facing enablement activities to ensure successful deployments and help clients realize “Time to Value†goals including the adoption of best practices, valid deployment methodology and working within the defined Saviynt processes. In addition, the Partner Enablement Senior Manager drives strategic global initiatives within Saviynt based on a wide range of data and metrics to manage costs, identify risks, highlight cross sell/up sell opportunities and general business process improvements.

Requirements

• Bachelor’s/ equivalent in Engineering
• 10+ years of experience in a channel/partner management enablement or a related role within IAM/IGA organization
• Thorough domain knowledge in all areas of IAG
• Strong understanding of channel sales dynamics, partner ecosystems, and go-to-market strategies with a proven track record of building scalable training programs.
• Excellent communication, presentation, and interpersonal skills with demonstrated experience in working cross functionally to build content and deliver trainings.
• Deep understanding of sales processes, methodologies, and best practices.
• User Lifecycle Management, Provisioning and Reconciliation
• Direct customer or partner interaction and management skills
• Strong technical presentation and communication skills, both verbal and written
• Ability to present and communicate at an executive level
• Must be able to thrive in a fast paced, high-energy environment
• Ability to work independently, adapt quickly, and maintain a positive attitude

Nice To Haves

• Experience with Federal and Governmental entities is preferred.
• Experience with sales enablement tools and platforms is preferred.

Responsibilities

• Gather feedback to drive continual improvements with Saviynt processes, community tools and systems.
• Understand partner’s strategic goals and advise on how to achieve them.
• Feedback to partner on how they can improve their “Ways of working†based on information gathered from the field as well as internal data metrics.
• Working with CSMs, TAMs and Expert Services to build a picture of a partner’s strengths and weaknesses as well as projects at risk.
• Track go-live dates in your region, identify aged/deferred go-lives at risk.
• For projects/go-lives at risk, identify causes and recommend possible interventions (Expert Services, Support Operations escalation, CSM/TAM ownership).
• Profile partners by geography, experience and performance to assist Partner Directors and Sales Directors with recommendations to clients. Data points include – No. of successful deployments, No. trained/certified resources, Saviynt Solutions contributions.
• Monitor and measure partner’s engagement with Freshdesk, Forums, Documentation Portal, Ideas Portal and Saviynt Exchange.
• From data driven analysis, identify trends at a regional and global level and devise strategies for field teams to adopt.
• Attend Partner Focused events and either present on related topics or host workshops to share knowledge increase partner engagement.
• Create content for quarterly Partner Newsletter that adds value to the partner’s capabilities and knowledge.
• Support the Partner Director in managing the partners performance with evidential facts to enable a robust dialogue.
• Challenge the Status Quo and identify areas for improvement both externally with partners and internally with functional teams.
• Communicate the Saviynt vision and product roadmap.
• Managing upsell and cross-sell opportunities.
• Driving expansion opportunities.
• Negotiating contracts and pricing.

Benefits

• competitive total rewards package
• learning and tremendous opportunities to grow and advance in your career
• discretionary bonus plan
• security & privacy literacy and awareness training

What This Job Offers

• Job Type: Full-time
• Career Level: Senior