Senior Manager, Order Management – Partnership NPI & Automation

Anthropic•San Francisco, NY

10h•Hybrid

About The Position

About the Role We're seeking an experienced Order Management and Quote-to-Cash professional to lead our third-party marketplace operations and drive automation across the order lifecycle. In this pivotal role, you'll own the operational backbone of how our products are transacted through cloud marketplaces, scale the systems and processes that support new product introductions, and solve complex, cross-functional challenges that sit at the intersection of finance, engineering, and go-to-market. You'll partner across the organization—and with external marketplace teams—to build financial infrastructure that scales with a rapidly growing business. If you're passionate about making a significant impact at an innovative company at the forefront of AI development, join us in our mission to build cutting-edge, safe AI systems.

Requirements

Bachelor's degree in Accounting, Finance, Business, or a related field
Expert understanding of quote-to-cash processes for SaaS, covering both subscription and consumption-based business models across B2B products
Hands-on experience with third-party marketplace integrations (AWS Marketplace, GCP Marketplace, Azure Marketplace), including private offers and metered/consumption billing
Extensive experience with contracting systems, billing platforms, and ERP systems (e.g., Salesforce, Stripe, NetSuite, Oracle, Workday Financial, Zuora)
Proven track record leading large-scale strategic and automation initiatives end-to-end
Demonstrated ability to build relationships with diverse stakeholders—including technical and external partners—and influence without direct authority
Outstanding communication and interpersonal skills

Nice To Haves

10+ years of progressive experience in Order Management, Quote-to-Cash, or Billing Operations within high-growth SaaS/technology companies, including experience in a reviewer or lead role
Working knowledge of ASC 606 revenue recognition principles
Experience with third-party cloud marketplaces (AWS, GCP, Azure)
Experience partnering directly with engineering teams to scope and prioritize systems work
Data-driven approach to process design; SQL and database experience a plus
Exceptional organizational skills with meticulous attention to detail
Adaptability to thrive in fast-paced, ambiguous environments
Proven ability to provide guidance, mentorship, and project leadership to team members and contractors

Responsibilities

Own end-to-end order management operations across third-party cloud marketplaces (AWS, GCP, Azure), ensuring accuracy, completeness, and timeliness of provisioning and transactions
Manage private offer creation, pricing configuration, and offer lifecycle across marketplace platforms, resolving non-standard pricing structures and contract modifications
Serve as the operational point of contact with external marketplace teams, coordinating onboarding, integration requirements, and platform-specific processes
Build SOX controls over marketplace transactions, disbursements, and reporting against internal systems of record
Identify, design, and implement automation across the quote-to-cash lifecycle to enhance efficiency, scalability, and accuracy as transaction volume grows
Develop and track Order Management metrics that surface bottlenecks and support strategic decision-making
Partner with vendors to optimize order management and billing systems, evaluate new features, and implement scalable solutions
Lead operational readiness for new product and model launches across partner channels, ensuring order management, provisioning, and pricing infrastructure is in place ahead of go-live
Conduct comprehensive User Acceptance Testing (UAT) for new launches and influence product introduction processes by providing expert guidance on order management and marketplace implications
Translate new commercial models and packaging into operational and system requirements across marketplace surfaces
Cultivate strategic partnerships across the quote-to-cash ecosystem, including Go-to-Market Systems, Deal Desk, Legal, Tax, and Finance
Partner closely with Billing Engineering teams to define requirements, prioritize roadmap needs, and ensure systems support marketplace and consumption-based transactions
Collaborate with external marketplace teams to align on platform capabilities, integration timelines, and operational escalations
Work alongside Revenue Accounting and adjacent operations pillars to ensure transactions are recorded accurately and in compliance with revenue recognition requirements
Establish and maintain robust controls and segregation of duties within order management and marketplace operations
Support audit requirements by preparing documentation and addressing inquiries
Develop and maintain documentation for team processes, procedures, and system configurations