Senior Manager - Operations

CRST The Transportation Solution • Warren, MI

19h • Remote

About The Position

The Senior Manager – Operations provides operational leadership across multiple accounts, locations, or regions with accountability for safety, service execution, and financial performance. This role owns the commercial and enterprise-level customer relationship and collaborates with internal and external partners to execute strategy, strengthen partnerships, and drive sustained alignment between operational performance, financial results, and customer goals.

Requirements

• High school diploma or equivalent
• Work is performed in an office environment. Activities include sitting, standing, walking, lifting up to 20 pounds, using standard office equipment, and communicating with colleagues or customers. Reasonable accommodations may be provided.
• Proven success managing multiple operations, accounts, or regions within a transportation or logistics organization
• Demonstrated ability to lead through layers of management and build high-performing teams
• Strong ability to translate business objectives into actionable operational plans
• Experience managing budgets and implementing profitability initiatives across business units

Nice To Haves

• A four-year degree or applicable work experience with demonstrated success
• Experience leading multi-site or regional transportation operations with full P&L accountability
• Proven ability to drive transformation, standardization, and process improvement
• Strong ability to interpret operational and financial data to inform decision-making
• Ability to manage executive-level relationships and ensure alignment with customer goals

Responsibilities

• Lead operations across multiple customer accounts, locations, or regional areas to ensure consistent performance, safety, and profitability while driving execution of company and customer objectives
• Manage and develop Managers – Site, Managers – Operations, and other operational staff to strengthen leadership capability, promote accountability, and align performance with business goals
• Own the commercial and enterprise-level customer relationship; lead executive business reviews, rate discussions, and strategic performance planning to strengthen partnerships and drive results
• Manage regional budgets, monitor cost drivers, and execute initiatives to achieve sustained profitability, utilization, and growth targets across assigned markets or accounts
• Champion a safety-first culture by ensuring adherence to Department of Transportation (DOT) regulations, company policies, and customer standards across all assigned operations
• Review key operational and financial metrics to identify trends, risks, and opportunities; guide managers in developing and executing corrective action plans to improve results
• Partner with sales, finance, maintenance, safety, and planning teams to align operational strategy, support customer initiatives, and drive regional performance
• Develop and implement strategic initiatives that enhance regional performance, improve efficiency, and strengthen customer satisfaction and retention
• Coach and mentor managers to build leadership depth, improve engagement, and prepare teams for future growth and responsibilities
• Maintain flexibility to support operations outside standard business hours and travel as needed to ensure regional consistency and customer satisfaction
• Maintain regular and reliable attendance while performing other duties as assigned to support team and business needs

Benefits

• Comprehensive package including medical, dental, and vision coverage; prescription drug and telemedicine services; company-paid life and disability insurance; retirement savings with company match; paid time off, holidays, and parental leave; plus additional voluntary benefits and employee discounts.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED