Senior Manager, Operations – Risk & Seller Support Center of Excellence

Walmart • Bentonville, AR

32d • Onsite

About The Position

The Senior Manager, Operations is responsible for leading strategic and operational initiatives across Risk and Seller Support, driving execution excellence, operational consistency, and continuous improvement. This role will establish and operate a physically located Center of Excellence in Bentonville, Arkansas, serving as a hub for best practices, innovation, and talent development. This leader sets the standard for what “good” looks like within Risk and Seller Support operations, translates business priorities and associate insights into action, and delivers measurable results through strong ownership, data-driven decision-making, and cross-functional collaboration.

Requirements

• Bachelor’s degree in Business Administration, Engineering, Operations, or related field and 3 years’ experience in operations, project management, or related area OR 5 years’ experience in operations, project management, or related area.
• 1 year’s supervisory experience.
• Proven experience leading complex operational initiatives, programs, or transformations.
• Strong analytical and problem-solving skills with demonstrated results.
• Experience building, scaling, or leading teams in matrixed environments.
• Ability to influence across functions and levels without direct authority.

Nice To Haves

• Experience in risk, operations, seller support, customer support, or related domains preferred.
• Leadership of cross-functional task forces or projects
• Masters, Masters: Operations Management
• Project Management - Project Management Professional - Certification

Responsibilities

• Establish, launch, and lead a Risk & Seller Support Center of Excellence based in Bentonville, Arkansas.
• Define and champion operational excellence standards, ensuring consistency, scalability, and quality across operations.
• Serve as a visible leader who models ownership, accountability, and a bias for action.
• Lead complex programs, projects, and workstreams from planning through execution.
• Develop and manage project plans, timelines, dependencies, and success metrics.
• Identify risks, remove blockers, and develop contingency plans to ensure successful delivery.
• Manage budgets and resources as required.
• Lead initiatives informed by listening sessions with leadership and associates, translating feedback into actionable outcomes.
• Continuously evaluate the effectiveness of programs and processes, applying insights to improve efficiency and impact.
• Set the standard for operational rigor while remaining adaptable in a dynamic environment.
• Source, analyze, and interpret data to identify trends, risks, and improvement opportunities.
• Translate complex analyses into clear insights and recommendations aligned with business objectives.
• Develop scorecards, dashboards, and tracking mechanisms to measure performance and results.
• Demonstrate a proven track record of delivering outcomes through data-driven leadership.
• Design, implement, and scale operational processes, tools, and solutions.
• Serve as a subject matter expert across Risk and Seller Support operations.
• Drive innovations that improve efficiency, mitigate risk, reduce costs, and enhance seller and associate experiences.
• Build strong partnerships across Product, Engineering, Operations, and other internal teams.
• Influence stakeholders at multiple levels to align priorities and drive execution.
• Remove barriers that impact performance and delivery.
• Build, develop, and lead high-performing teams.
• Set clear expectations, provide regular feedback, and support professional growth.
• Foster an inclusive, team-based environment that promotes engagement, belonging, and continuous learning.
• Recognize strong performance while coaching for improvement.
• Promote and uphold company policies, procedures, values, and standards of ethics and integrity.
• Ensure compliance and support an open, transparent workplace culture.

Benefits

• Competitive pay
• Performance-based bonus awards
• Medical coverage
• Vision coverage
• Dental coverage
• 401(k)
• Stock purchase
• Company-paid life insurance
• PTO (including sick leave)
• Parental leave
• Family care leave
• Bereavement leave
• Jury duty leave
• Voting leave
• Short-term disability
• Long-term disability
• Company discounts
• Military Leave Pay
• Adoption and surrogacy expense reimbursement
• Live Better U (Walmart-paid education benefit program for full-time and part-time associates)

What This Job Offers

• Job Type: Full-time
• Career Level: Senior