Senior Manager - Operations - Ports & Terminals - Mundra

DP World•Kutch, CO

About The Position

This role involves overseeing and managing shift activities within ports and terminals, focusing on vessel, rail, and road operations to ensure targets and deadlines are met. The position requires effective staff allocation and engagement, aiming for optimal productivity and service reliability for customers. The Senior Manager will contribute to achieving business and operational objectives, supervising a team of terminal supervisors to foster efficiency and effectiveness. Key responsibilities include liaising with other departments for support, ensuring smooth inter-shift workflow, maintaining safe working practices, and driving continuous improvement. The role also demands ensuring timely vessel berthing and un-berthing, communicating potential operational issues to management, conducting process control checks, and supporting performance improvement initiatives. Additionally, it involves managing customer and vendor relationships and acting as the first point of contact for emergency situations and damage assessments, with clear communication to stakeholders.

Requirements

Senior level experience in Operations within Ports & Terminals.
Experience in monitoring shift activities including vessel/rail/road operations.
Proven ability to meet targets and deadlines.
Experience in job allocation and staff engagement (company and outsourced).
Demonstrated ability to achieve optimum productivity levels and service reliability.
Experience in contributing to business/operational targets and objectives.
Experience in supervising and managing teams.
Ability to liaise with inter-departments.
Experience in ensuring seamless inter-shift workflow.
Knowledge of safe and correct working practices.
Experience in contributing to continuous improvement.
Ability to ensure vessel berthing and un-berthing timelines are achieved.
Experience in communicating with management regarding operational issues.
Ability to provide process control checks and support performance improvement activities.
Experience in maintaining and enhancing customer and vendor relationships.
Ability to provide first line of response for emergency situations and damage assessments.
Strong communication skills for conveying information to stakeholders.

Responsibilities

Monitoring of Shift Activities which includes vessel/rail/road operations and ensure targets and deadlines are effectively met.
Job allocation and engagement of company and outsourced staff.
Achievement of optimum productivity levels and reliability of service to customers.
Contributing for the meeting of Business/Operational targets and objectives.
Supervise and manage the terminal supervisory group into an efficient and effective team.
Liaise with inter departments for proper service from ‘supporting’ departments.
Ensure seamless inter shift flow of work.
Ensuring safe and correct working practices.
Contributing to continuous improvement.
Ensure vessel Berthing and Un-berthing Timelines are achieved.
Communicate with Manager-Operations for any potential issue concerning the operations.
Provide regular process control checks and initiate and support performance improvement activities.
Maintain and enhance relationships and goodwill with external/internal customers and vendors.
Provide first line of response for emergency situations and damage assessments. Communicate information in clear concise manner to stakeholders.