Senior Manager - Documentation - Container Freight Station - Mundra

DP World • Kutch, CO

1d • Onsite

About The Position

This role is for a Senior Manager of Documentation at a Container Freight Station (CFS) in Mundra. The position involves overseeing various operational and administrative functions critical to the smooth running of the CFS. Key areas of responsibility include managing documentation processes, ensuring customer satisfaction, overseeing gate and weighbridge operations, maintaining compliance with customs regulations, managing maintenance and repair activities for containers, ensuring accurate billing and revenue capture, managing vendors and contractors, generating reports, managing the Terminal Operating System (TOS), and leading a team. The role requires strong leadership, operational, and stakeholder management skills.

Requirements

• CFS Operations Management
• Customs & Regulatory Compliance
• Documentation Management
• Customer Relationship Management
• Shipping Line Coordination
• Billing & Revenue Controls
• Vendor & Contractor Management
• MIS & Analytics
• Terminal Operating Systems (TOS)
• Audit & Risk Management
• Leadership & Team Management
• Stakeholder Management
• Problem Solving & Decision Making
• Customer Centricity
• Commercial Acumen
• Process Improvement
• Communication & Negotiation Skills
• Collaboration & Influencing
• Result Orientation
• Continuous Improvement Mindset

Responsibilities

• Oversee end-to-end documentation processes related to import, export, empty containers, and CFS operations.
• Ensure timely and accurate processing of operational and commercial documentation.
• Monitor documentation workflows to eliminate delays and improve turnaround times.
• Ensure accurate system entries and operational reporting.
• Maintain complete documentation records in compliance with customs regulations and company policies.
• Drive continuous improvement in documentation processes through automation and standardization.
• Lead and manage the Customer Service team to deliver exceptional customer experience.
• Ensure achievement of Customer Satisfaction (CSAT) targets and service excellence standards.
• Address and resolve customer escalations within agreed timelines.
• Conduct regular customer meetings and reviews to understand customer requirements and improve service delivery.
• Monitor service level agreements (SLAs) and ensure adherence across all customer-facing activities.
• Build and maintain long-term relationships with shipping lines, freight forwarders, importers, exporters, and logistics partners.
• Ensure smooth and efficient Gate and Weighbridge (WB) operations at the CFS.
• Monitor gate turnaround times and vehicle movement efficiency.
• Ensure accurate capture of container and cargo data through weighbridge systems.
• Coordinate with operations teams to avoid gate congestion and operational bottlenecks.
• Implement process controls to maintain operational safety, efficiency, and compliance.
• Ensure compliance with Customs regulations/acts/notifications etc, CFS operating procedures, and statutory requirements.
• Act as a key interface with Customs authorities, government agencies, and regulatory bodies.
• Ensure timely movement of Long Standing (LS) containers as per customs guidelines and regulatory requirements (auction procedures).
• Monitor compliance-related documentation and reporting requirements.
• Manage shipping line relationships for M&R activities.
• Ensure timely inspection, estimation, approval, repair, and release of containers.
• Monitor vendor and contractor performance related to M&R activities.
• Ensure compliance with liner specifications and quality standards.
• Optimize repair turnaround times while maintaining cost efficiency.
• Resolve M&R-related operational and commercial issues with shipping lines.
• Ensure accurate billing and invoicing of all services provided by the CFS.
• Monitor system transactions to ensure complete revenue capture.
• Minimize revenue leakages through proper controls and validations.
• Drive error-free data entry and transaction processing across the team.
• Coordinate with Finance, AR, and AP teams for billing accuracy and timely reconciliation.
• Manage vendor and contractor relationships to ensure uninterrupted service delivery.
• Monitor contractor performance against KPIs and contractual obligations.
• Ensure timely vendor payments as per agreed Turnaround Time (TAT).
• Oversee CLMS compliance and contractor workforce management.
• Resolve vendor-related operational issues proactively.
• Ensure timely generation and submission of operational and management reports.
• Monitor key performance indicators and develop performance dashboards.
• Analyze business data to identify trends, risks, and improvement opportunities.
• Present performance reviews and process improvement initiatives to management.
• Ensure data accuracy and integrity across MIS systems.
• Coordinate with IT teams for TOS (Terminal Operating System) enhancements, issue resolution, and system optimization.
• Ensure smooth integration between operational, financial, and customer-facing systems.
• Identify automation opportunities to improve business efficiency.
• Drive digital adoption and process improvement initiatives.
• Conduct regular review meetings with internal and external stakeholders.
• Resolve operational and commercial challenges with stakeholders.
• Build strong strategic relationships with stakeholders.
• Ensure service excellence and business continuity.
• Lead, mentor, and develop multifunctional teams.
• Establish performance goals and ensure achievement of departmental KPIs.
• Monitor productivity and manpower utilization.
• Conduct regular performance reviews and coaching sessions.
• Develop succession planning and talent development initiatives.
• Foster a high-performance and customer-centric culture.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed