Senior Manager, Operations - Omni Returns, Ecommerce Returns

Walmart • Bentonville, AR

1d • $90,000 - $180,000

About The Position

The Sr. Manager, Operations – Omni Returns, Ecommerce Returns is a key operational leader responsible for supporting the transformation of the returns experience within the ecommerce pillar. This role will help develop and execute customer-centric returns strategies that enhance the digital customer journey, improve operational efficiency, and align with the organization’s goals. The Sr. Manager will work closely with cross-functional teams to deliver seamless omnichannel return solutions, using data and industry insights to drive best-in-class ecommerce return operations.

Requirements

• Significant experience in ecommerce operations, retail returns, or supply chain management.
• Demonstrated success supporting initiatives that improve digital customer experience and operational efficiency.
• Strong analytical and data-driven decision-making skills, with a focus on ecommerce metrics and KPIs.
• Ability to drive change and support innovation in a fast-paced, digital-first environment.
• Excellent communication, collaboration, and stakeholder management skills.
• Experience leading teams and managing ecommerce projects.
• Commitment to fostering a culture of integrity, ethics, and continuous improvement.
• Bachelor’s degree in Business Administration, Engineering, Operations , or related field and 3 years’ experience in operations, project management, or related area OR 5 years’ experience in operations, project management, or related area.
• 1 year’s supervisory experience.

Nice To Haves

• Leadership of cross-functional task forces or projects
• Masters, Masters: Operations Management
• Project Management - Project Management Professional - Certification

Responsibilities

• Support the planning and execution of ecommerce-focused initiatives to improve the returns experience, prioritizing digital customer satisfaction, operational excellence, and cost efficiency.
• Manage the implementation of ecommerce returns programs and policies, ensuring a smooth, omnichannel customer experience while helping to drive return-related cost reductions.
• Collaborate with technology, product, and operations teams to deploy digital solutions that streamline the returns process across ecommerce channels.
• Analyze ecommerce data, customer feedback, and industry trends to identify opportunities for operational improvement in returns.
• Monitoring ecommerce returns performance and supports the adoption of best practices to maintain a competitive edge.
• Lead and coordinate cross-functional projects focused on ecommerce return operations, ensuring timely delivery and measurable results.
• Build strong working relationships with key internal and external partners to support ecommerce transformation initiatives.
• Promote a culture of integrity, ethics, and continuous learning within the ecommerce operations team.

Benefits

• Beyond competitive pay, you may be eligible for incentive awards based on performance.
• Other great perks include 401(k) match, stock purchase plan, paid maternity and parental leave, PTO, multiple health plans, and more.
• Health benefits include medical, vision and dental coverage.
• Financial benefits include 401(k), stock purchase and company-paid life insurance.
• Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting.
• Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.
• Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 1-10 employees