(USA) Senior Manager, Operations Improvement - Licensed

Walmart•Shelbyville, KY

31d•Onsite

About The Position

Walmart is expanding its workforce across local retail stores and is actively recruiting a Senior Manager for Operations Improvement. If you possess relevant experience in this field, we invite you to bring your skills to our fast-paced and welcoming work environment! As a Senior Manager for Operations Improvement, your role will oversee multiple projects by defining the scope of work and project objectives; establishing project activities, deliverables, milestones, and timelines; coordinating planning activities and assembling management plans; tracking changes to plans and ensuring resolution of critical issues; managing the governance of project plans; identifying resources needed for project completion; monitoring budgets and costs for projects; and delivering presentations, status reports, and other project documentation to stakeholders at regular intervals. Role Detail: Would require approximately 50% or more travel within the region along with maintaining Mechanical Contractor Licenses in state of employment. Works directly with Store Managers and Facility Services Leadership on their facility services needs. Manages content management initiatives by evaluating and prioritizing content requests; designing, developing, automating, and maintaining tools, templates, and resources; collaborating with the team to develop and implement intra-net content; providing guidance to the team on platform functionality, communication approaches, and content quality standards; ensuring content and digital communications methods align with content governance standards; auditing and tracking content variables; and adapting content and digital communication methods to resolve audit concerns. Directs processes and procedures for areas of responsibility by analyzing data to identify existing standards, processes, governance, and workflows; evaluates key business components to assess current performance baselines; identifies areas of improvement; edits existing processes and develops improvement solutions; ensures program processes are simple and executable with manageable rollout plans; consulting with cross-functional teams to get alignment on improvement solutions; ensuring process is sustainable for future use; and communicating changes and solutions to key stakeholders to get buy-in and drive behavior change. Manages behavior change and process improvement programs in areas of responsibility by evaluating and determining change and improvement needs; partnering with cross-functional teams to develop the operational strategy to simplify processes; providing guidance and expertise on company policies and procedures; ensuring proper controls, tools, and materials are present to enhance behavior change; partnering with stakeholders to ensure alignment and support of the processes; monitoring program performance concerning metrics; identifying post-implementation issues and concerns; and developing and gaining buy-in on changes and resolutions. Drives the execution of multiple business plans and projects by identifying customer and operational needs; developing and communicating business plans and priorities; removing barriers and obstacles that impact performance; providing resources; identifying performance standards; measuring progress and adjusting performance; accordingly, developing contingency plans; and demonstrating adaptability and supporting continuous learning. Provides supervision and development opportunities for associates by selecting and training, mentoring, assigning duties, building a team-based work environment, establishing performance expectations and conducting regular performance evaluations, providing recognition and rewards, coaching for success and improvement, and ensuring belonging awareness. Promotes and supports company policies, procedures, mission, values, and standards of ethics and integrity by training and providing direction to others in their use and application, ensuring compliance with them, and utilizing and supporting the Open Door Policy. Ensures business needs are being met by evaluating the ongoing effectiveness of current plans, programs, and initiatives; consulting with business partners, managers, co-workers, or other key stakeholders; soliciting, evaluating, and applying suggestions for improving efficiency and cost-effectiveness; and participating in and supporting community outreach events.

Requirements

Bachelor’s degree in Business or related field and 4 years’ experience in retail operations, content development, project management, or related area OR 6 years’ experience in retail operations, content development, project management, or related area.
Must hold state and jurisdiction required certification and license for the state/jurisdiction of work.
General Facilities Services / Overall Building Maintenance Experience – 3-5 years would be optimal
Electrical, plumbing, and or mechanical experience
Leadership skills – Able to lead, motivate, and develop others
Communication/Interpersonal skills
Problem solving skills – Route cause and breakdown analysis experience
Customer service

Nice To Haves

EPA Universal Certification
PMP Certification
Lean Six Sigma
Developing and delivering training
Master's degree in Business Administration
Project Management Certification
Retail consulting.
Six Sigma certification
Using Microsoft Office..
Working with cross-functional teams

Responsibilities

Oversee multiple projects by defining the scope of work and project objectives.
Establish project activities, deliverables, milestones, and timelines.
Coordinate planning activities and assemble management plans.
Track changes to plans and ensure resolution of critical issues.
Manage the governance of project plans.
Identify resources needed for project completion.
Monitor budgets and costs for projects.
Deliver presentations, status reports, and other project documentation to stakeholders at regular intervals.
Work directly with Store Managers and Facility Services Leadership on their facility services needs.
Manage content management initiatives by evaluating and prioritizing content requests.
Design, develop, automate, and maintain tools, templates, and resources.
Collaborate with the team to develop and implement intra-net content.
Provide guidance to the team on platform functionality, communication approaches, and content quality standards.
Ensure content and digital communications methods align with content governance standards.
Audit and track content variables.
Adapt content and digital communication methods to resolve audit concerns.
Direct processes and procedures for areas of responsibility by analyzing data to identify existing standards, processes, governance, and workflows.
Evaluate key business components to assess current performance baselines.
Identify areas of improvement.
Edit existing processes and develop improvement solutions.
Ensure program processes are simple and executable with manageable rollout plans.
Consult with cross-functional teams to get alignment on improvement solutions.
Ensure process is sustainable for future use.
Communicate changes and solutions to key stakeholders to get buy-in and drive behavior change.
Manage behavior change and process improvement programs in areas of responsibility by evaluating and determining change and improvement needs.
Partner with cross-functional teams to develop the operational strategy to simplify processes.
Provide guidance and expertise on company policies and procedures.
Ensure proper controls, tools, and materials are present to enhance behavior change.
Partner with stakeholders to ensure alignment and support of the processes.
Monitor program performance concerning metrics.
Identify post-implementation issues and concerns.
Develop and gain buy-in on changes and resolutions.
Drive the execution of multiple business plans and projects by identifying customer and operational needs.
Develop and communicate business plans and priorities.
Remove barriers and obstacles that impact performance.
Provide resources.
Identify performance standards.
Measure progress and adjust performance accordingly.
Develop contingency plans.
Demonstrate adaptability and support continuous learning.
Provide supervision and development opportunities for associates by selecting and training, mentoring, assigning duties, building a team-based work environment, establishing performance expectations and conducting regular performance evaluations, providing recognition and rewards, coaching for success and improvement, and ensuring belonging awareness.
Promote and support company policies, procedures, mission, values, and standards of ethics and integrity by training and providing direction to others in their use and application, ensuring compliance with them, and utilizing and supporting the Open Door Policy.
Ensure business needs are being met by evaluating the ongoing effectiveness of current plans, programs, and initiatives.
Consult with business partners, managers, co-workers, or other key stakeholders.
Solicit, evaluate, and apply suggestions for improving efficiency and cost-effectiveness.
Participate in and support community outreach events.

Benefits

Incentive awards for performance
401(k) match
Stock purchase plan
Paid maternity and parental leave
PTO
Multiple health plans
Vision & dental plans for you & dependents
Walmart discount
Work vehicle and tools provided
Financial benefits including 401(k), stock purchase plans, life insurance
Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.
Pay during military service
Paid time off - to include vacation, sick leave and parental leave
Short-term and long-term disability for when you can't work because of injury, illness, or childbirth
World-class training
Medical, vision and dental coverage
Company-paid life insurance
Family care leave
Bereavement
Jury duty
Voting
Company discounts
Military Leave Pay
Adoption and surrogacy expense reimbursement