Senior Manager, Operations-Front End Returns

Walmart•Bentonville, AR

14d•Onsite

About The Position

The Senior Manager, Operations leads the execution of complex projects and programs by managing timelines, resources, and performance standards to ensure successful outcomes. This role involves analyzing data to inform strategic decisions, developing innovative solutions to enhance business efficiency, and collaborating with cross-functional teams to drive operational improvements. The position also includes overseeing budget management, mentoring team members, and fostering a high-performing work environment. By aligning initiatives with business objectives, this role supports continuous growth and operational excellence within the organization. About the team: The team is dedicated to delivering an exceptional checkout experience by identifying challenges and collaborating across functions to implement effective solutions. They focus on accurately defining problems, prioritizing key initiatives, and taking ownership to ensure the best outcomes for customers. Leveraging strong skills in operations and project management, data analysis, and process improvement, the team drives business efficiency and innovation. They work closely with stakeholders to develop strategies, streamline processes, and support continuous improvement, all while maintaining clear communication and a commitment to operational excellence.

Requirements

Proven expertise in operations and project management with the ability to lead complex initiatives and manage multiple priorities.
Strong analytical skills to interpret data, identify trends, and translate insights into actionable business recommendations.
Experience driving process improvements and business efficiency through innovative solutions and cross-functional collaboration.
Demonstrated ability to influence and build partnerships across teams to achieve strategic objectives.
Proficiency in developing and managing roadmaps, performance standards, and contingency plans.
Excellent communication and leadership skills to mentor teams and foster a high-performance work environment.
Bachelor’s degree in Business Administration, Engineering, Operations, or related field and 3 years’ experience in operations, project management, or related area OR 5 years’ experience in operations, project management, or related area.
1 year’s supervisory experience.

Nice To Haves

Leadership of cross-functional task forces or projects
Masters, Masters: Operations Management
Project Management - Project Management Professional - Certification

Responsibilities

Direct and oversee project work streams, managing timelines, budgets, and communication to ensure successful implementations.
Analyze data to provide insights and recommendations aligned with business objectives and operational efficiency.
Collaborate cross-functionally to develop and improve processes, tools, and strategies that support business goals.
Lead initiatives to reduce costs, mitigate losses, and optimize resource allocation through innovative solutions.
Manage and mentor associates, fostering performance development and a collaborative team environment.
Ensure compliance with company policies and promote ethical standards across operations.
Drive continuous improvement by evaluating current programs and implementing best practices.

Benefits

Competitive pay
Performance-based bonus awards
Medical coverage
Vision coverage
Dental coverage
401(k)
Stock purchase
Company-paid life insurance
PTO (including sick leave)
Parental leave
Family care leave
Bereavement
Jury duty
Voting leave
Short-term disability
Long-term disability
Company discounts
Military Leave Pay
Adoption and surrogacy expense reimbursement
PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes
Live Better U (Walmart-paid education benefit program for full-time and part-time associates)