Senior Manager, Operations Analytics

Wonder•New York, NY

4d•$149,000 - $157,000•Hybrid

About The Position

The Sr. Manager, Operations Analytics plays a critical role in helping Wonder continuously improve operational performance through data-driven insights, financial analysis, and scalable reporting. As part of the Operations team, this role partners with Operations Excellence, Finance, Product, Culinary, Technology, and Data Foundation teams to transform operational and financial data into actionable recommendations that improve restaurant execution, profitability, and guest experience. This leader owns the performance measurement system for Wonder's Field Operations organization, developing dashboards, analytical models, reporting frameworks, business insights, and self-service tools that enable effective analysis and decision-making. This role will establish and maintain trusted operational reporting that provides consistent performance visibility and serves as the primary source of truth for Field Operations. They will challenge existing assumptions, identify opportunities to simplify operations, and continuously improve how operational performance is measured and managed. The ideal candidate combines strong analytical expertise with business curiosity, operational acumen, and the ability to translate complex data into clear recommendations that drive measurable business results.

Requirements

Bachelor's degree in Business, Finance, Economics, Analytics, Statistics, Engineering, Operations Management, or related field.
3–5 years of experience in restaurant operations analytics, business intelligence, FP&A, consulting, or a related analytical role.
Advanced Excel skills and experience building financial models, forecasts, and conducting business analyses.
Proficiency in SQL with experience querying, transforming, and analyzing large datasets.
Experience building dashboards and reporting solutions using Power BI, Tableau, Looker, or similar platforms.
Strong analytical, problem-solving, and communication skills with the ability to translate complex data into actionable business insights.

Nice To Haves

Experience supporting restaurant, hospitality, retail, franchise, logistics, or other multi-unit operating environments.
Understanding of restaurant P&Ls, labor management, unit economics, and operational performance metrics.
Experience supporting pilots, operational testing, or continuous improvement initiatives.
Experience leveraging AI-enabled analytics, automation, or predictive modeling to improve business performance.
Experience in a high-growth, technology-enabled, or private equity-backed environment.

Responsibilities

Own Wonder's operational performance management system, leveraging key metrics across sales, labor, waste, guest experience, productivity, and profitability to provide a comprehensive view of business performance.
Define and standardize performance frameworks, business review routines, and leadership reporting that identify trends, diagnose root causes, and prioritize operational improvement opportunities.
Analyze and translate complex operational and financial data into actionable insights and recommendations that influence business decisions and drive measurable performance improvements.
Prepare Weekly and Quarterly Business Review reporting and provide analysis support for Operations Leadership.
Partner with Operations Leadership to develop the strategy and execute ongoing design, development, and maintenance of operational dashboards, scorecards, models, and reporting tools that provide visibility into operational performance.
Build scalable reporting solutions that prioritize automation, usability, speed, and simplicity for both field and support teams.
Partner with Data Foundations, Product, and Finance teams to ensure reporting is accurate, scalable, and aligned to enterprise data standards.
Serve as the primary analytics partner for Regional Vice Presidents and Market Directors by leading regular office hours, providing consultative support on operational reporting.
Lead the development of models, forecasts, business cases, and scenario analyses that support operational planning and strategic decision-making.
Conduct ad-hoc analyses and facilitate root-cause analysis deep dives with cross-functional partners when operational and business performance variances are identified to quantify business impact and recommend improvement opportunities.
Partner with Finance and Accounting to understand performance drivers and connect operational execution to financial outcomes.
Create measurement plans and reporting mechanisms for pilots, rollouts, and operational initiatives in partnership with Operations, Product, Culinary, Training, Finance, and Data Foundation stakeholders.
Evaluate pilot and rollout performance, quantify operational and financial impact, and provide recommendations that inform scaling decisions and continuous improvement.
Partner with functional leaders (e.g., Director of Workforce Planning, Ops Leadership, Financial Analyst) to translate performance objectives and business requirements into scalable reporting solutions, collaborating with Data Foundations to develop enterprise reporting capabilities and creating self-service reporting tools that enable effective analysis and decision-making.
Partner with Learning and Development to develop scalable training and reference materials that enable Mangers in Training and field leaders understand Wonder’s operational reporting, KPI framework, and how to use performance insights to improve execution.
Champion the evolution of Wonder's Field Operations reporting capabilities by partnering with Product, Technology, and Data Foundations to deliver increasingly automated, real-time insights that improve operational decision-making.
Drive adoption of Wonder's operational reporting by gathering field feedback, identifying usability improvements, and continuously enhancing reporting tools to better support operational decision-making.