Senior Commercial Analytics Operations Manager

Ardelyx•Waltham, MA

6d•Hybrid

About The Position

Ardelyx is a commercial-stage biopharmaceutical company focused on redefining treatment approaches for patients with significant unmet medical needs. By combining scientific innovation with a collaborative, purpose-driven culture, we strive to create meaningful impact for patients. Team Ardelyx is united by a shared mission and guided by our core values: Passionate, Fearless, Dedicated, and Inclusive. We foster an inclusive environment where employees are respected, supported, and empowered to make an impact — both within our company and in the lives of patients we serve. Position Summary: The Senior Commercial Analytics Operations Manager plays a key role in enabling the success of Ardelyx’s Commercial organization by managing and optimizing the systems, processes, and reporting capabilities that drive effective field execution and business planning. Reporting to the Senior Director, Commercial Operations, this role partners closely with cross-functional teams to support the implementation and optimization of commercial systems, field-facing tools, and operational processes. The Senior Manager is responsible for ensuring the accuracy and availability of data used to inform business decisions. The ideal candidate is highly organized, detail oriented, and comfortable managing multiple priorities in a fast-paced, collaborative environment.

Requirements

Bachelor’s degree with 8+ years of experience in pharmaceutical or biotechnology sales operations, commercial analytics, sales enablement, related commercial operations roles, or equivalent experience
Strong understanding of pharmaceutical commercial models, field sales execution, and compliance requirements
Experience working with CRM platforms (e.g., Veeva) and commercial reporting tools
Strong project management and organizational skills, with the ability to manage multiple complex initiatives simultaneously
Excellent communication and collaboration skills, with the ability to work effectively across cross-functional teams
Proficiency in Microsoft Office applications, including Excel and PowerPoint
Strong analytical and problem-solving skills, with demonstrated ability to interpret commercial data, identify trends, and translate insights into actionable recommendations

Nice To Haves

Ability to travel approximately 10–15%

Responsibilities

Oversee key commercial operational processes, including territory alignments, systems access, field training logistics, sample distribution, fleet coordination, and roster management
Serve as the primary administrator for Veeva CRM, partnering with cross-functional teams to administer system updates, integrations, and ongoing platform optimization
Manage and maintain Ardelyx Insights, ensuring the accuracy, reliability, and timely availability of reporting that supports field execution and commercial decision-making
Partner with cross-functional teams to support the implementation and adoption of Artificial Intelligence and advanced analytics, translating insights into actionable strategies for the field organization
Administer key operational aspects of the Incentive Compensation program through data validation, reporting distribution, and ensuring plan components are accurately reflected in systems and reporting tools
Collaborate across Commercial, Market Access and Patient Services, Medical, Analytics, Training, IT, Compliance, and external partners to execute key initiatives and identify opportunities to enhance systems, reporting, and operational processes