Senior Manager, Operations - Ambulatory

Houston Healthcare•Warner Robins, GA

9d•Onsite

About The Position

Responsible for managing the day-to-day operations of a defined area within a Section of The Emory Clinic. Plans and coordinates the activities of staff within the Section to meet organizational operational standards. Manages Section resources in line with budget and ensures compliance with policies, procedures, and regulatory guidelines. Handles operational issues as they arise and works with Section leadership to resolve problems as needed. Accountable for activities that enhance operational efficiencies, improve patient satisfaction, and result in cost-effective healthcare solutions. Evaluates daily operations to ensure the Section is providing quality patient care and maximizing patient flow. Supports the achievement of Section performance targets and financial goals.

Requirements

Bachelors degree in business administration, finance, healthcare administration or related field required.
Other equivalent combination of relevant education and/or experience may be considered
3 years healthcare related experience required, preferably in an ambulatory setting.
Minimum requirement of 2 years supervisory/manager experience.
Other equivalent combination of relevant education and/or experience may be considered
Knowledge of healthcare and ambulatory clinic operations, including scheduling, registration, medical records, patient flow, and related administrative functions
Knowledge of financial management principles related to budgeting, purchasing, inventory control, revenue cycle operations, and resource management
Knowledge of healthcare regulatory, quality, safety, infection control, and compliance requirements applicable to clinic operations
Ability to manage and supervise staff, including performance management, employee development, training, competency assessment, and corrective or disciplinary action
Ability to evaluate operational workflows, identify opportunities for improvement, and implement changes that enhance efficiency, quality, and patient satisfaction
Ability to collect, organize, analyze, and interpret operational and statistical data and prepare accurate reports for management and regulatory agencies
Ability to monitor operational metrics and use data to support fact-based decision making and Process Improvement activities
Ability to collaborate effectively with physicians, nurses, administrative staff, Finance, Patient Financial Services, Quality Management, and other clinical departments
Ability to support and implement information systems used in the delivery and management of patient care
Ability to manage equipment, supplies, inventory, vendor relationships, and equipment maintenance activities
Ability to communicate effectively with patients, families, physicians, staff, and other internal and external stakeholders
Ability to manage multiple operational priorities and respond effectively to issues affecting clinic operations, patient care, and organizational performance

Nice To Haves

Masters degree in related field

Responsibilities

Manages day-to-day clinic operations for the assigned Section, including medical records, scheduling, and registration functions
Evaluates daily operations to ensure the Section is providing quality patient care and maximizing patient flow
Resolves operational issues and implements activities that enhance operational efficiency
Monitors workflow and meets with staff members to discuss progress and develop future courses of action
Performs periodic audits, surveys, and organizational assessments
Monitors all internal systems and makes changes in controls as necessary
Develops marketing plans, satisfaction surveys, and staffing plans
Oversees Satellite location staffing and reconciles charge slips, including the return of charge slips from satellites
Develops procedures for purchasing medical and office supplies and capital equipment necessary for the practice
Establishes and maintains an inventory system to ensure adequate levels of supplies and equipment
Establishes and administers a maintenance program for all office and medical equipment to ensure timely repairs and proper functioning
Purchases, receives, and authorizes for payment all equipment and supplies necessary for the efficient running of the Section
Meets with vendors, evaluates their products, and directs the purchase of all capital equipment for the unit
Assures that all equipment repairs and maintenance are made in a timely manner
Collaborates with Finance to incorporate financial management responsibilities into the roles of clinic operations staff, including budgeting, inventory monitoring and control, and purchasing
Works with Patient Financial Services to manage operations related to billing, reimbursement opportunities, revenue cycle management, payment variances, and related activities
Responsible for profitability and managing within the established budget
Responsible for sustaining and contributing to the growth of the assigned Section
Responsible for materials management for the assigned Section
Assures accuracy of payroll records
Analyzes and acts on reports generated by the business office and makes changes in management practice as necessary
Supervises staff and manages employee performance
Provides ongoing performance feedback, addresses problems, and takes corrective or disciplinary action as needed
Orients and trains employees, verifies and documents competency, and identifies and suggests ways to develop skills
Develops and implements staffing plans to support Section operations
Implements, monitors, and helps develop policies and procedures to ensure compliance with regulations applicable to management of the Section
Establishes and enforces safety policies and procedures, OSHA regulations, and the employee health surveillance program
Collaborates with Quality Management to facilitate the development, implementation, and monitoring of continuous quality improvement initiatives
Institutes staff training and education programs to promote professional development, ensure consistency in nursing practice, and compliance with JCAHO, safety, and infection control policies
Communicates with patients, their families, and/or physicians as requested or needed
Implements initiatives to improve patient satisfaction
Collaborates with administrative, business, and clinical staff to improve the system by which physicians' orders for patient therapies, treatments, procedures, and referrals to specialists are appropriately implemented and documented
Collaborates with physician and nursing staff to develop and implement a telephone triage system to ensure appropriate patient contact and treatment and consistency of practice
Assists in a liaison capacity with physicians, nurses, and other personnel in accomplishing proper and efficient performance of patient evaluation and diagnosis
Accountable for collecting, organizing, and analyzing data in addition to generating and providing accurate and complete reports for management and/or regulatory agencies
Develops and prepares operational and statistical reports for management and regulatory agencies
Collaborates with appropriate staff to assess information system needs and facilitate the development of an electronic medical record
Institutes clinical staff training in the use of available information systems
Integrates TEC and EHC information system projects to facilitate the provision of patient care, efficient use of clinical resources, and compliance with managed care contractual obligations
Tracks operational metrics to support fact-based decision making and Process Improvement activities
Coordinates, participates in, and assists with in-service education in the Section
Serves on and participates in relevant clinic-wide standing and special project committees
Collaborates with other clinical departments to improve clinical operations and communications within The Emory Clinic
Schedules and attends meetings as needed
Works with manager to formulate a plan for professional development
Attends educational in-services as appropriate
Participates in professional activities and organizations to maintain knowledge of current trends, practices, and developments
Additional duties may be assigned