Senior Manager, Omni-Channel Applications
About The Position
Senior Manager – Omni-Channel Applications provides strategic and hands-on technical leadership for enterprise omni-channel platforms that enable seamless customer experiences across digital, store, contact center, and fulfillment channels. This role focuses on platform strategy, solution design, delivery execution, and people leadership, ensuring scalable, resilient, and well-architected applications aligned with business goals. The role plays a key leadership position in the evolution and optimization of Manhattan Active Omni–based solutions, partnering closely with business, product, architecture, and engineering teams to drive modernization, engineering excellence, and predictable delivery across omni-channel customer journeys.
Requirements
- Hands-on or leadership experience with Manhattan Active Omni, including solution design, integrations, or large-scale implementations
- Retail, eCommerce, OMS, or fullfillment systems experience
- Bachelor’s degree in Computer Science, Engineering, or equivalent experience
- 10+ years of experience in enterprise application development
- 3+ years in a Tech Lead, Engineering Manager, or Senior Technical role
- Strong experience with omni-channel, customer-facing, or large-scale enterprise platforms
Nice To Haves
- Cloud-native architectures (Azure/AWS)
- Microservices, APIs, and event-driven systems
- DevOps and CI/CD experience
- Agile delivery leadership
Responsibilities
- Own the technical strategy and long-term roadmap for omni-channel application platforms
- Provide architectural direction aligned with enterprise standards and business strategy
- Evaluate and guide technology choices with a focus on scalability, security, and maintainability
- Ensure strong engineering practices including design reviews, coding standards, and testing quality
- Guide teams through release planning and solution readiness
- Lead, mentor and develop technical teams (Tech Leads, Senior Engineers, Vendors)
- Set technical expectations and provide ongoing performance feedback
- Translate business requirements into scalable technical solutions
- Communicate technical decisions, risks, and dependencies to senior stakeholders
- Drive platform modernization, including cloud adoption and architectural evolution
- Lead evaluation and adoption of AI-enabled capabilities to improve developer productivity and business outcomes
- Identify opportunities to leverage AI/ML for automation, insights, and decision support
- Promote responsible AI usage aligned with enterprise governance and security standards
- Improve SDLC, DevOps maturity, and engineering practices
Benefits
- Merchandise discount at select KnitWell Group brands
- Support for individual development plus opportunities for career mobility within our family of brands
- A culture of giving back – local volunteer opportunities, annual donation and volunteer match to eligible nonprofit organizations, and philanthropic activities to support our communities
- Medical, dental, vision insurance & 401(K)
- Employee Assistance Program (EAP)
- Time off – paid time off & holidays
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Senior
