Senior Manager of Revenue Operations

Cerby

20d

About The Position

As a Senior Manager of Revenue Operations, this role optimizes all GTM operations across Sales, Marketing, and Customer Success to ensure efficient processes, robust data integrity, and pipeline visibility that drive customer growth and retention. Reporting to the Head of Business Operations, this leader will be critical in supporting Cerby’s strategic roadmap toward profitability and growth, focusing on GTM efficiency and overseeing an expanding team.

Requirements

5+ years related work experience in Revenue Operations, Sales Operations, GTM Strategy, or interlinked functions, ideally in the software industry.
Broad business acumen and strong influencing skills.
Insight-oriented (not “data says x” but “we should do y because of x”)
Can make change in the organization (implement the change recommended and oversee it to execution)
Strong analytical skills (gotta be able to fly around through spreadsheets)
Experience with Salesforce, capacity modeling, and commissions management
Experience in SaaS pricing, deal modeling and structuring, and contract management.

Responsibilities

Operational Optimization & Execution: Design and scale GTM processes that unify Sales, Marketing, and Customer Success into a single, cohesive engine. Focus on eliminating friction during critical transition points (e.g., Lead-to-SDR, Sales-to-CS handoffs) to ensure a seamless internal and external experience.
Full-Funnel Traceability: Architect an integrated tech stack and data model where every marketing touchpoint and sales activity is traceable from initial lead capture to "Closed Won." Ensure 100% visibility into the customer journey to identify bottlenecks and conversion wins.
Sales Velocity & Execution: Empower the field by streamlining workflows and automating administrative overhead. You will be responsible for ensuring "all cylinders are firing" by providing reps with the tools, playbooks, and data they need to execute at peak performance.
Metrics and Financials: Support the development and maintenance of the business scorecard in collaboration with finance, tracking and reporting on critical financial and operational metrics - such as ARR growth rate, gross margin, CAC payback, and free cash flow margin - to create a transparent view of GTM performance for leadership and investors.
Partner closely with finance to align GTM operational strategies with broader financial goals, assisting in establishing and tracking relevant metrics without assuming direct oversight.
Technology Stack Ownership: Stack Architecture & Optimization: Take ownership of the RevOps tech stack. Ensure every tool is built to reduce rep friction and capture the granular data required for full-funnel traceability.
Architect a scalable technology investment plan that anticipates the needs of a rapidly growing organization. Prioritize high-ROI tools that drive efficiency, support profitability targets, and eliminate"tool sprawl.
Ensure a seamless flow of data across the "Lead-to-LTV" (Lifetime Value) journey. You will be responsible for the integrity of integrations, ensuring that no lead is lost in the gaps between platforms.
Cross-Functional Coordination: Serve as the connective tissue between GTM functions, driving a unified strategy that treats customer acquisition and retention as a single, continuous loop rather than siloed efforts.
Lead the cross-functional GTM "operating system," including the end-to-end management of quarterly planning, OKR setting, and headcount modeling. You will ensure that Sales, Marketing, and CS are not just aligned on paper, but executing against a shared roadmap.
Act as the primary arbiter of GTM performance data using an evidence-based approach to engagement and expansion.
Team Leadership & Development: Create a high-performance, accountable team culture, focusing on agility and results aligned with Cerby’s growth and profitability targets.
Develop the framework for scalable revenue operations, enabling a seamless transition should the scope expand