Senior Manager of Quality Control

Cesna Recruitment•Register, GA

About The Position

The Senior Manager of Quality Control maintains the quality management system in compliance with ISO/TS 16949 requirements and customer specifications. The role monitors organizational and quality-process standards, manages process improvement and new process development, develops annual internal and external QMS audit plans, and trains internal auditors and department specialists or team members. The position oversees quality audits, department team members, financial information, quality innovation, quality strategy, failure costs, and forecasts of field-quality trends. It also develops annual business plans, management reviews, and financial reports; reviews and approves department documents; addresses internal and external customer concerns; and develops corrective action plans for customer claims. The role is accountable to the organization’s Top Management and advises and coordinates with senior and middle management, supervisors, team leaders, and team members.

Requirements

Bachelor’s degree or above in an engineering field.
12 years of related field experience.
Five years of process improvement experience.
ISO/TS 16949 Internal Auditor certification.
Experience with SPC, MSA, FMEA, Control Plans, and fixture planning.
Proficiency in Windows Excel, PowerPoint, Word, and CAD.
Strong supervisory, interpersonal, and communication skills.
Ability to perform multiple tasks.
High energy and comfort handling multifaceted projects alongside day-to-day activities.
Good reasoning abilities and sound judgment.
Resourcefulness and organization.
Ability to establish credibility and make decisions while recognizing and supporting organizational preferences and priorities.
Ability to balance results and people orientation with other business considerations.

Responsibilities

Maintain the quality management system in compliance with ISO/TS 16949 requirements and customer specifications.
Monitor organizational standards and quality processes.
Manage current process improvement and new process development.
Develop annual internal and external QMS audit plans.
Train internal auditors, department specialists, and team members.
Conduct and complete internal audits according to the annual internal audit schedule.
Manage second- and third-party quality system audits.
Supervise department team members.
Manage financial information.
Lead quality innovation activities, including setting goals and periodic monitoring.
Develop quality strategy planning.
Control failure costs, including internal failure costs, field claims, and customer downtime costs.
Forecast field-quality issue trends.
Develop the annual business plan, management review, and financial reports.
Review and approve department documents.
Monitor and resolve internal and external customer concerns.
Develop corrective action plans for customer claims.
Perform other duties as assigned.
Advise, consult, and coordinate with senior management, middle management, supervisors, team leaders, and team members as needed.