Senior Manager of Operations, Production

Paradigm Inc. • Virginia Beach, VA

19d • Onsite

About The Position

We are seeking a hands-on and highly disciplined Senior Operations Manager to lead and optimize all aspects of the sales order production departments. This role is responsible for operational reliability, quality control, staffing strategy, workflow efficiency, supply inventory coordination, and vendor relationship management across a multi-department production environment. Paradigm, Inc. is a leading credentialing services provider with over 34 years of experience delivering printed and digital diplomas, certificates, and comprehensive learner records to higher education institutions.

Requirements

• 5+ years’ experience in multi-department operations leadership within a production or manufacturing environment.
• Proven track record of improving production efficiency and process improvement.
• Exceptional leadership and communication skills.
• Valid driver’s license.

Nice To Haves

• Bachelor’s degree in Production Management, Business Management, Business Administration, or related field.
• Familiarity or certification in LEAN SIX SIGMA and Project Management Methodologies.

Responsibilities

• Model operational discipline, accountability, and leadership presence across all departments.
• Complete immersive cross-functional training across all sales order operations departments to gain full operational command of workflows, systems, and interdependencies.
• Partner with department heads and team leads to coordinate production flow, resolve bottlenecks, and maintain operational alignment.
• Own production schedule integrity and SLA adherence. Proactively identify capacity constraints and implement structural workflow improvements to ensure peak-season readiness.
• Drive measurable gains in productivity, throughput, and quality while protecting margin and minimizing rework.
• Serve as an escalation point for interdepartmental operational issues and ensure timely, structured resolution.
• Maintain a safe and compliant production environment by enforcing established standards, procedures, and regulatory requirements.
• Elevate financial risk, inventory exposure, or systemic operational concerns to operations leadership with actionable recommendations.
• Develop and execute dynamic staffing and cross-training plans to ensure operational continuity during peak cycles, vacancies, or unexpected demand fluctuations.
• Conduct timely and constructive performance evaluations.
• Order and monitor production supplies, materials, and consumables to ensure uninterrupted operational flow.
• Maintain adequate inventory levels through disciplined forecasting, usage tracking, and timely replenishment.
• Build and maintain strong professional relationships with approved vendors to ensure reliable service, clear communication, and timely issue resolution.
• Following successful immersion and demonstrated operational mastery, assume direct oversight of the five (5) sales order production departments.

Benefits

• Competitive salary with opportunities for advancement.
• Medical, dental and vision insurance based upon length of service qualifications.
• Retirement plan available based upon availability and length of service qualifications.
• Paid sick- and annual-leave.
• Paid holidays.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Number of Employees: 11-50 employees