FCFE Senior Manager of Operations and Planning

Fidelity•Boston, MA

8d•Onsite

About The Position

The Senior Manager, Operations and Planning drives the implementation and operational delivery of FCFE programs in support of Fidelity’s enterprise strategy to build generational advisor and relationship-based capabilities. This role leads and supports the orchestration and execution of initiatives, ensuring capabilities are delivered efficiently, consistently, and at scale. Reporting to the Director of Operations and Planning, the Senior Manager partners closely on the ongoing management of events and programs associated with FCFE distribution and delivery partnerships. Operating in a highly cross-functional environment, the role collaborates with key business partners across Fidelity to drive alignment, operational readiness, and effective execution.

Requirements

Bachelor’s degree with 5 plus years of relevant, progressive experience
Demonstrated organizational strength with proven project and program management experience
Strong proficiency in Microsoft Word, Outlook, Excel, and PowerPoint
Experience with Qualtrics and Zoom
Strong relationship management or workflow tools (e.g., Salesforce, Monday.com)
Ability to lead work independently and remain proactive in ambiguous, fast-changing environment

Nice To Haves

Strong operator who combines disciplined execution with a structured, process-driven approach and a growth mindset.
Highly organized and execution-focused.
Natural ability to anticipate needs, identify opportunities to improve how work gets done, and help teams operate effectively and at scale.
Strong listening, communication, and process-consultation skills.
Values building trusted, collaborative relationships that drive results across partners and teams.

Responsibilities

Drives the implementation and operational delivery of FCFE programs.
Leads and supports the orchestration and execution of initiatives.
Ensures capabilities are delivered efficiently, consistently, and at scale.
Partners closely on the ongoing management of events and programs associated with FCFE distribution and delivery partnerships.
Collaborates with key business partners across Fidelity to drive alignment, operational readiness, and effective execution.