Senior Manager of Marketing Operations

Monro Inc.•Rochester, NY

About The Position

Monro, Inc. Monro’s family of brands is one of the leading automotive service and tire dealers in the United States. We work on approximately five million vehicles a year, but with us, it is personal. Every guest is important, and every teammate is valued. That is our people-first approach. Headquartered in our hometown of Rochester, New York, where our founder, Chuck August, opened his first store in 1957, we have grown to nearly 1,100 auto repair shops and tire dealers in 32 states from coast to coast. Monro powers 16 highly respected tire and auto service brands, supporting each company’s regional strength and community connections. From big cities to small towns to rural crossroads, you will find us in neighborhoods of every shape, size, and color. Under the Monro banner, we are united as ONE TEAM and share the same mission to bring our guests the highest quality tire and auto service in the industry. Do you have what it takes to shape a better future for yourself and the automotive service industry? Our vision is to be America’s leading auto and tire centers, trusted by consumers as the best place in our neighborhoods for quality automotive maintenance and repairs. We’re looking for motivated individuals at every stage in their career who share our vision. Positions are available in our retail locations across our many brands, in field management, and in store operations at our Store Support Center in Rochester, New York. If you like helping others, as much as you like working on cars; if you enjoy being part of a team, solving problems, and building guest relationships, if you value honesty and integrity - we have a Destination for you at Monro. Contact us to learn more. Destination Monro – Your Career is Here!

Responsibilities

Lead the end-to-end planning and execution of monthly and seasonal marketing campaigns and promotions across channels (paid media, CRM, web, in-store, etc.)
Support execution of marketing strategy into clear, actionable plans with defined deliverables, timelines, and ownership
Ensure alignment across marketing, merchandising, operations, finance and external partners
Drive consistency and discipline in campaign execution while enabling flexibility where needed
Act as the central integrator across marketing functions to ensure all components of a campaign work together effectively
Facilitate communication and coordination between internal teams and external agencies
Identify and resolve gaps, dependencies, and risks that could impact delivery or performance
Ensure that messaging, offers, and execution are aligned across channels and touchpoints
Establish and manage workflows, timelines, and processes to improve marketing execution and efficiency
Lead regular status meetings, track progress, and hold teams accountable to deadlines and deliverables
Continuously improve marketing operations processes and ways of working
Balance multiple priorities and initiatives in a fast-paced environment
Partner with Marketing leadership and analytics to ensure campaigns are properly measured and performance is understood
Support post-campaign reviews to identify learnings and opportunities for improvement
Ensure insights are captured and applied to future planning and execution
Step in to support or lead specific marketing initiatives as needed based on team priorities and capacity
Contribute to tactical planning or channel execution when required
Bring a practical, solutions-oriented mindset to solving business and marketing challenges