Senior Manager of Major Projects

CLEAR - Corporate•New York, NY

9h•$150,000 - $180,000•Onsite

About The Position

The Senior Manager, Airport Operations Support will serve as a strategic partner to the EVP of Travel and Field Vice Presidents, helping drive alignment, execution, and operational excellence across CLEAR’s Travel business. This highly visible role sits at the intersection of field operations and corporate functions, ensuring strategic priorities are translated into actionable plans and executed effectively across a complex, distributed organization. As the connective tissue between airport operations and headquarters teams, you will lead cross-functional coordination, business planning, communications, and performance management efforts that enable field leaders to focus on delivering exceptional member experiences while driving business results.

Requirements

8+ years of experience in consulting, business operations, corporate strategy, program management, or Chief of Staff roles, ideally within a high-growth or operations-intensive environment
Driving complex cross-functional initiatives with clear ownership, accountability, measurable outcomes, and executive-level visibility
Exceptional written and verbal communication skills, including experience creating executive-ready presentations, business reviews, and strategic recommendations
Strong analytical and problem-solving capabilities with the ability to synthesize data, identify trends, and translate insights into action
Operating comfortably at both the strategic and tactical levels, seamlessly balancing long-term planning with day-to-day execution
Building trust and influencing stakeholders across functions and levels without direct authority
Exercising sound judgment, navigating ambiguity, and maintaining focus in a fast-paced environment with competing priorities
Demonstrating a strong sense of ownership, operational rigor, and a bias for action

Responsibilities

Serve as a trusted advisor and operational partner to the EVP of Travel and Field Vice Presidents, driving alignment, coordination, and execution across the Travel organization
Lead cross-functional initiatives by partnering with Product, Operations, Finance & Analytics, People, Marketing, and other stakeholders to ensure clear ownership, accountability, and successful execution
Drive organizational effectiveness by establishing operating cadences, governance processes, and communication frameworks that improve visibility, decision-making, and execution
Develop executive-ready communications, presentations, business reviews, and performance updates that provide clarity on priorities, progress, risks, and opportunities
Support annual and quarterly planning processes, including OKRs, initiative prioritization, resource planning, and roadmap coordination across the Travel business
Monitor operational performance and strategic initiatives, proactively identifying risks, execution gaps, and organizational bottlenecks while driving resolution and follow-through
Serve as the primary liaison between field leadership and corporate stakeholders, ensuring field teams receive clear, concise, and actionable information while minimizing unnecessary complexity
Coordinate leadership meetings, business reviews, and strategic planning sessions, ensuring alignment on priorities, actions, and outcomes
Lead high-priority projects requiring executive visibility, managing timelines, dependencies, stakeholder alignment, and status reporting from inception through completion
Support enterprise transformation and operational improvement initiatives that drive efficiency, scalability, and business performance across the Travel organization